You should use NUS wireless for better internet access experience. You do not need to VPN to NUS for accessing NUS internal resources if you are using NUS wireless, unlike Wireless@SG.

NUS wireless network is opened to all NUS staff and students who are holding valid NUS-ID accounts.

The NUS wireless and Wireless@SG will eventually cover the following areas:

• Rooms/Apartments (Students/Master/Fellow)

• Corridors

• Pantry areas and kitchens

• Lounge areas

• Reception, lobby and foyer areas

• Communal halls and multipurpose halls

• Dining halls

• Meeting rooms and study rooms

• Gymnasiums

The NUS wireless and Wireless@SG will cover on a best effort only in the following areas:

• Lift lobbies

• Staircases

• Laundry rooms

• Linkways

• Rooftops

• Bathrooms and toilets

Generally, you should be getting download and upload speeds of at least 10Mbps.

No, there will not be a service fee which you need to pay for NUS wireless service.

NUS Wireless will cover the student residences and hostels listed below:

• Prince George Park Residence

• University Town Residence

• Ridge View Residence

• Eusoff Hall

• Temasek Hall

• Kent Ridge Hall

• Sheares Hall

• King Edward VII Hall

• Raffles Hall (including Kuok Foundation House)

1. This is against NUS Network Policy as these unauthorized extensions or setup are perilous to network security as it opens up the wired LAN to unauthorized access over the airwaves.
2. Self-installed wireless access points make networking difficult when the use of the airspace is uncoordinated within the campus. Individual schools or users deploying their own wireless access points can jeopardize the integrity and performance of the campus-wide authenticated wireless network.

Any WiFi wireless LAN Card that supports 802.11a/g/n and 802.11ac should be able to connect to NUS wireless or Wireless@SG.

We do not encourage this as leaving your computer always on and active on the network leaves you more vulnerable to attacks by hackers and virus infection/intrusion. It also draws the attention of potential hackers thereby exposing your computer to unnecessary security risks. Our advice is to switch off your computer when it is not being used.

This message can result from several different combinations of errors and configuration problems. The message is received when there is no proper connectivity to the wireless network due to the possible reasons below:

• Unable to obtain IP addresses on the wireless card. Verify that the card is set to obtain IP address automatically. Verify the IP address obtained are correct from the steps shown earlier in this section.

• Insufficient wireless coverage at the location. Weak signals could result in intermittent connectivity and trigger this error message. Observe the signal strength indicator reported on the wireless card. If possible move to a location with greater strength.

You will be pleased to know that your guest can now enjoy free internet access via Wireless@SG simply by logging to the SSID below:

• Wireless@SG

• Wireless@SGx

The Wireless@SGx is using SIM-based authentication which allows a user to log in automatically without the need for username and password after an initial one-time setup. Wireless@SG requires users to log in via a browser every time. In addition, the Wireless@SGx network is more secure as it uses industry-based authentication and security standards (i.e. IEEE 802.1x and Wi-Fi Alliance), and data sent over Wireless@SGx network is encrypted.

For public or guest with existing Wireless@SG app installed on their mobile, they can connect to Wireless@SG wireless seamlessly.

For public or guest logging to Wireless@SG for the first time, download Wireless@SG app from Apple Store or Google Play to get connect with Wireless@SG.

For visitors and supported devices (Android, iOS, Windows 7 and above):

1. 1. Download and install the Wireless@SG app from Apple Store or Google Play.
   2. Select “Setup” from the main drop-down menu.
   3. Select your mobile operator and enter your identification and mobile numbers.
   4. A one-time pin will be sent to the registered mobile number. Enter the one-time pin to connect to Wireless@SG.

For foreign visitors and non-supported devices:

1. 1. 1. Locate a Wireless@SG hotspot and sign in with your mobile number.
      2. Enter your mobile number and verification code indicated on the screen.
      3. A one-time pin will be sent to the registered mobile number. Enter the one-time pin to connect to Wireless@SG.

Here is the list of supported device OS:

• [Mobile Device] Android: 4.0 and newer

• [Mobile Device] iOS: 7.0 and newer

• [PC] Mac: OS X 10.10 and newer

• [PC] Windows: Windows 7 and newer

You can find more information at IMDA’s website.

Yes, Wireless@SG service is FREE until further notice.

Yes, your device will automatically connect to Wireless@SG.

Wireless@SG network is outside of NUS network similar to home or public internet. In order to access NUS internal resources using Wireless@SG, you may need to establish NUS VPN connection before accessing NUS internal resources.

You should be getting generally at least 5Mbps download and upload speed from Wireless@SG.

For any technical issues with NUS wireless or Wireless@SG in NUS residences or hostels, you can contact the hotline at 6914 0760 or email to nuswifi@starhub.com.