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ITSS-EUD is now IT Care!

Offering you the very best of ITSS-EUD and IT Care under one roof! Providing you with seamless and effective end-to-end IT support from a single point of contact for OE faculties and departments!
Click here to know more!

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You may find our guides helpful!​

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Search for help articles or report your IT issue.

You don’t need to wait on the phone, email or counter for help.

Shoot your questions and get quick answers from our chatbot by clicking “Chat with ALCA” on bottom right of the page.

Or search through our extensive list of how-to articles, report your problem, or submit a service request or enquiry, on our one-stop portal nTouch.

Speed up your workflow with these quick tips.

Too many folders in Outlook?

“Pin” the important ones for quicker access by adding them to your favourites. They will...

Got a big monitor screen?

You can multi-task between different apps in the same view on Windows 10, by dragging...

Saved the wrong file in nBox?

You can revert or download a previous version, by right-clicking the file in your nBox Portal and...

Have a go-to in nTouch?

If you have a service request form or knowledge article that you always use in nTouch...

Tips & Tricks

Too many folders in Outlook?

When you have many email folders in Outlook, you can prioritize the important ones for quicker access, by right-clicking the folders and choose “Show in Favorites”. They will now be more handy under “Favorites” at top of the Navigation Pane!

Tips & Tricks

Got a big monitor screen?

You can multi-task between different apps in the same view on Windows 10, by dragging the window of the apps to the left or right boundary of the screen, or any of its four corners. The windows will be auto-fix and tiled against each other.

Tips & Tricks

Saved the wrong file in nBox?

You can revert or download a previous version, by right-clicking the file in your nBox Portal and choose “Show file history” – you can make a previous version current or download a copy of it.

Tips & Tricks

Have a go-to in nTouch?

If you have a service request form or knowledge article that you always use in nTouch, simply open the form or article, mark it as “Favorite” and it will appear at the your nTouch main page so that you can access it with just one click.