SFB Telephony - Services and Charges
SFB Telephony services can be requested by department coordinators through BOSS system.
The following are several changes in BOSS catalogue with effect from Feb-2023:
- The following items for new staff are no longer offered in the BOSS catalogue:
(a) The package UC-PKG-STAFF-HEADSET, which is a bundle of two services, UC-H-JABRAEVOLVE40 (New Staff Headset) and UC-P-SFB (SFB with DID Number)
(b) The service UC-H-JABRAEVOLVE40 (New Staff Headset). - For new staff who requires new SFB subscription with DID number, request for the catalogue item UC-P-SFB (SFB with DID Number) in the BOSS catalogue. The headset can be purchased in SESAMi system. It is no longer required to register new headset purchase in BOSS system.
- Purchase of hard phone is currently on hold.
Note: An administrative charge of 8% will be levied on the service costs for all services in BOSS.
| BOSS Product Code | Product Description | One-Time ($) | Recurrent ($) | Remarks |
|---|---|---|---|---|
| UC-P-SFB | SFB Subscription with DID Phone Number | 20.00 | 8.50 | For new SFB DID line subscription and activation. |
| UC-P-VOICEMAIL | Voice Mail Service | 5.00 | 1.00 | For voice mail request with one-time and monthly charges. |
| UC-P-DIRIDD | Enable Direct IDD Call | 5.00 | – | To request direct IDD call for staff.
Note: Phone Admin could grant NUS IDD call permission to staff in BOSS. |
| UC-P-IVR | IVR Port Setup | 50.00 | 128.00 | For IVR hotline setup, subject to approval. Check with NUS IT before requesting this service. |
| UC-H-VVX501 | Polycom VVX501 Phone for Boss or Secretary with onsite installation | 51.00 | – | Department could purchase hard phone for boss/secretary delegation use with existing SFB line. Submit this to configure boss/secretary delegation with an existing SFB DID line, with onsite installation. |
| UC-H-VVX411 | Polycom VVX411 Phone for staff or facility use without onsite installation | 5.00 | – | Department could purchase hard phone for their staff use or as facility phone with existing line. Submit this to tie to an existing SFB DID line, without onsite installation. |
| UC-H-VVX411-STF | Polycom VVX411 Phone for staff use with onsite installation | 36.00 | – | Department could purchase hard phone for their staff with existing line. Submit this to tie to an existing SFB DID line, with onsite installation. |
| UC-H-VVX411-COM | Polycom VVX411 Phone for facility use with onsite installation | 71.00 | – | Department could purchase additional hard phone for existing facility phone line. Submit this to tie to an existing SFB DID line, with onsite installation. |
| UC-S-REASSIGNUSER | Assign DID number to another user within the same department | 5.00 | – | For department to reassign a DID number to another user within the same department, due to staff leave or change. |
| UC-S-TERMINATION | Termination of SFB Service and Return DID Number | 5.00 | – | If a DID line is no longer required, department could submit this request to terminate the service. Headset or hard phone are department asset and shall be kept for reuse. |
| UC-S-DISPLAYNAME | Change the display name of facility phone | 5.00 | – | For department to change facility phone display name. Not applicable for staff phone. |
| UC-S-UNASSIGNUSER | Un-assign User from DID Number (Line still under department) | 5.00 | – | If a staff leaves NUS but the details of new staff are not confirmed, department could keep the line, and submit this request to get campus directory and address book updated. |
| UC-S-VOICEMAIL | De-Activate Voice Mail | 5.00 | – | Terminate an existing user or line’s voice mail. |
| UC-S-REPFPHONE | Applicable for fault phone (headset and hard phone) replacement from the vendor | – | – | For department to submit a request to replace a faulty headset or hard phone under warranty period. |
| OTH-MISC | Miscellaneous Requests | – | – | For department to raise miscellaneous requests such as change of WBS No., transfer of DID line to another department etc. |
Abbreviations
UC : Unified Communications
H : Hardware
P : Product
S : Service
OTH : Miscellaneous
