Headset
The below headset catalogue is available for staff purchase under the new Term Contract. There are 6 models available in the new catalogue. These models, ranging from entry level with USB connection to advanced level with Bluetooth connection, will provide a good mix for NUS staff to choose from.
All headsets are compatible with Mac and PC, and can be used for computers and mobile devices.
Hard Phone
Purchase of hard phone (desk phone) is currently on hold.
Meanwhile, staff are encouraged to use the SFB soft phone on their computing
devices to make calls.
HOW TO PROCURE
Under the new Term Contract, the purchase of headsets will be fufilled by the vendor, Orange Business Services (OBS), and the purchase process is outlined below.
Raise Request in SESAMi and Issuance of Purchase Order (PO)
- Raise a Catalogue Purchase Order in SESAMi. The process is available in NUS PROCTOR Intranet.
- Upon approval, the PO will be auto-created and the requestor and vendor will receive an email with the PO attached.
Confirmation of Order
- Upon receipt of NUS PO, the vendor will send an acknowledgement email to the requestor.
- Upon confirmation of the availability of ordered goods, the vendor will contact the requestor to confirm the delivery details. (Revised) The target lead time for delivery of goods upon receipt of PO is 20 business days.
Delivery Good Receipt, Invoicing and Payment
- The requestor or the nominated person must be present to receive the goods and sign off the Delivery Order (DO).
- Department System Goods Receipt Officer (System GRO) performs GR in SESAMi.
- Upon receipt of the signed DO, vendor Billing Team will invoice NUS, with the signed DO as proof of delivery. The invoicing date will be every middle of the month.
- Finance will make payment upon receipt of the GR and vendor invoice.
Warranty and Support
- All headsets come with a 2-year hardware warranty with terms and conditions.
- The warranty does not cover phone, headset accessories and defects due to wear and tear.
- Department will need to submit a BOSS request to report any faulty headset/hard phone. Only faulty units that are still under warranty will be replaced.
Contact Number for Support
- (Revised) For any enquires related to new orders, user may contact the vendor’s Sales Operations at purchasing.endpoint@orange.com. The target response to enquiries is 3 business days.
FAQ
We were unable to get the ear cushion at a good price from the supplier hence we could not include it in the catalogue. You may purchase it directly from Jabra or online shopping portals.
You may choose based on your department budget and personal lifestyle preference.
Although staff with SESAMi access can purchase headsets on their own, it is recommended to go through your department administrator for ease of procurement.
The Jabra Evolve 40 purchased can continue to be used but new purchase is no longer available.
Please choose from the list of new models that provide more and newer features.