FAQ Billing, BOSS and others | Skype for Business @ NUS

The costing structure covers the following:

1. Phone set charges (one time)
2. Installation and service activation charges (one time)
3. Soft phone and DID charges: $8.50 per month per user (or line).
4. Usage charges: outgoing call charges for local or overseas calls. Incoming call or call within NUS are free.

The bills will be generated on the 11th day of the month. Upon generation, an email will be sent to the department Bill Administrators. The Bill Administrator can log in to the system to view, print or save the bills which are generated in PDF format.

The departments will be given 5 days to review their bills & are allowed to make amendments to their Account No, GL Code or WBS allocation.

On the 16th day of the month, the bills will be frozen & another email will be sent to the department Bill Administrator to print their final bills.

The following are the different components in the bill:

1. Service – Subscription (Recurring)- This service charges will be billed in advance
2. Usage – Local / IDD
   – System will be printing the usage based on previous calendar month.
3. One Time
   – All onetime services such as Installation / Termination & Ad-hoc related charges will be billed in the current month. Billing for Installation / Termination & Ad-hoc jobs are also based on previous calendar month.

The departments will only receive an email to view their bills. Every individual department’s Bill Administrator will be allowed to print their bills themselves. The bills will be generated in the PDF Format.

If your department has a WBS with OFS, then no action is required on your part as NUS IT will submit the electronic record to OFS for deduction on the 16th day of the month. If there are any WBS adjustments after the 16th day the Bill Admin need to contact the staff assigned to the department in OFS to make the adjustments. For external departments who do not have a WBS in OFS NUS IT will send a hardcopy invoice and payment will be made via the normal channels.

If there is any dispute, the department’s Bill Administrator has to notify Operator via email with details of the discrepancy. After review the Operator may create Debit / Credit Notes and the next bill will be adjusted. If you have any further enquiries, please contact our BOSS Operator at nusboss@nus.edu.sg.

Yes, they can retrieve bills for up to 12 previous months.

Yes, the charges in the bill will be grouped by Account No.

The Administrative Charge of 7% of the total amount will be levied on the bill. This is to cover the costs of GST and other administrative overheads that NUS IT incur when purchasing equipment and services from external vendors and service providers. It is calculated as 7% of the total amount (i.e. subscription + local usage + IDD usage + one-time charges).

Since the charges for each month already includes the “Administrative Charge”, it will use the same GL codes for accounting purposes and paid with the same set of WBS codes similar to subscribed equipment and services.

The BOSS system provides a Bill Setup function. The Bill Administrator can request for multiple Account No. and associate the different WBS to each Account No. The various BOSS Service Nos. can then be charged to the Account No.

The roles in the BOSS system are:

1. Phone/Service Administrator – Staff assigned to perform administrative tasks regarding the telephone and telecommunications matters of the department. He/she will be responsible for making requests and changes for IP Phones, network/power points, fax and direct lines.  He/she is to liaise with NUS IT Care, NUS IT SFB support team and SingTel as well as keeping records of departmental phone assets, staff assignments, phone book, department directory and telephone numbers.
2. Service Admin – This is an expanding role in the near future to include all NUS CC-provided IT services e.g. temp cards, internet access bandwidth etc.
3. Bill Administrator – Staff assigned to determine the WBS for charging IPTel and IT services provided by NUS IT. He/she will also be informed of generated bills for verification prior to charging the dept.
4. Approver – Staff assigned to approve or reject requests made by Phone/Service
5. Administrator – Preferably a Senior Admin Office or higher in position. A staff can be both the Phone/Service and Bill Administrator but an Approver must not be a Phone/Service or Bill Administrator. We recommend that each department should have more than one Phone/Service/Bill Administrator and Approver.

The current Phone/Service Admin should inform the BOSS Operator when there are such changes.

You can cancel the request online if it is not approved yet. If it is already approved, you must inform the Operator directly and have the Operator reject the request.

Yes, you can re-submit the request to another Approver anytime and an email will be sent to notify the previous Approver.

No, please refer to the Price Plan in the UC Portal. Note that the BOSS Operator can determine charges for non-standard miscellaneous services or waive service charges if there are any disputes.

You should verify the bill according to your departmental process as soon as you can. The Bill Admin has 6 calendar days to make changes to the allocation of charges to the WBS in the BOSS system before the bill is sent to OFS for deduction. Any dispute should be identified and resolved with the BOSS Operator prior to the next billing cycle.

You should maximize the screen window and your PC’s screen resolution should be at least 1024×768 (1280×1024 recommended) to see all the menu options and buttons. You can set the screen display resolution from the “Settings” tab in the Display function of the Control Panel menu.

The lookup table only displays Service Code relevant to the Service No. (and its Product Code) which have been entered.

The browser “cache” on your PC may not have been refreshed automatically so old data is kept and displayed. To clear the cache, if you are using Internet Explorer, please select the Internet Options from the Tools menu. From the General tab click the “Delete Files…” from the Temporary Internet Files section. Click OK to close the window and retry the Enquiry or Report as before. You may use other browser like Chrome if you have issues using Internet Explorer.

Please submit such requests via the BOSS Miscellaneous Request function. The Product Code can be OTH-MISC and you should enter all the details in the Service Particulars field.

The Campus Directory (CD) obtains its data from the BOSS system. The CD will list the assigned extension for that staff based on the indicated preference as listed in BOSS. The Service Admin should indicate whether the extension is to be listed in the CD during the new extension product request or when re-assigning the extension. The department Campus Directory Admin will only update the Campus Directory data manually for non-IPTel users.

The Campus Directory system update its data daily in conjunction with the BOSS database. Changes will be reflected in the following day.

The BOSS system has a function “Set Preferred Campus Dir Ext” in the Department User Set Up menu. Service Admin can set the preferred extension number to be displayed for the assigned staff in the department.

You can perform an “Extension Enquiry” in the BOSS system for your department. The list will include all the extensions, their assignment and the settings for display in the Campus Directory.

No, the Campus Directory can only display one extension number in a department. The department Service Admin must indicate which assigned extension is to be displayed in the campus directory.

Yes, if each extension is assigned to a different User ID the Campus Directory can display both extension numbers. However each department Service Admin must ndicate the assigned extension to be displayed in the campus directory. With NUS moving towards a single NUS-ID, each staff shall only be assigned with one extension number.