faq

FAQ: SecureDocument 1. What is SecureDocument?SecureDocument is one trusted way to encrypt NUS Confidential data for Windows PC users. It protects documents using RSA 2048 encryption, which is widely used for all major banking and eCommerce sites, secure e-mail, as well as Virtual Private Networks (VPN) systems. 2.What are the

FAQ: Adobe Creative Cloud Desktop Apps (For NUS Staff Only) 1. What is the recent change in Adobe licensing scheme?The current license scheme is changed from a “Campus-wide licensing” to “Named-user licensing”. 2. I can still login to Adobe.com, does that mean I already have a license?Being able to login

FAQ: Office 365 ProPlus 1. What is included in the Office 365 ProPlus license? Office 365 ProPlus for PC (Office 2016 / 2013) Office 365 ProPlus for Mac (Office 2016 for Mac) Office for iPad Office Mobile for iPhone Office Mobile for Android Office for Windows Phones 2. Who is

FAQ: nBox 1. What browsers are supported? Browser Operating System Safari 8 and later Mac Chrome 50 and later Windows and Mac Internet Explorer 10 & 11 Windows Firefox 50 and later Windows and Mac Microsoft Edge Windows 2. What are the supported languages For the User Portal and desktop

FAQ: NUSgroups 1. Can I turn on moderation for my groups?Moderation is not supported on subscription-based mailing (NUSgroups). However we support the use of authorised senders where only selected users are allowed to send email to the groups. We believe this will be more useful than moderation under most circumstances.

FAQ: Proofpoint 1. Why is my legitimate email to an external recipient quarantined by Proofpoint?As anti-spam works on heuristics to determine if an email is a spam, some legitimate email sent to external recipients could inadvertently be blocked. 2. How can I send the quarantined email to my external recipient?You

FAQ: SecureMail 1. What exactly is being encrypted when we talk about email encryption?Only the message body of the email is encrypted, other properties such as the sender email address, recipient email address and the subject of the message (and some other information which makes up the email headers) are

NoSpamMail The problem of Spam is an Internet epidemic and we need a multi-pronged approach where each of us has to do our part. Please refer to the NUS No-Spam website for more general information on combating spam from the perspective of an email user. Specifically, herewith are the information you will

FAQ: FriendlyMail 1. What is a Friendly Mail?A FriendlyMail is an alternate email address that you can apply for at no additional charges. It will be associated to the same mailbox as your default email address (eg. CCExxx@nus.edu.sg, OHRxxx@nus.edu.sg for staff, u07xxxxx@nus.edu.sg, g08xxxxx@nus.edu.sg for students) that was issued to you when you first became a part

FAQ: Office 365 ProPlus 1. What is included in the Office 365 ProPlus license?• Office 365 ProPlus for PC (Office 2016 / 2013) • Office 365 ProPlus for Mac (Office 2016 for Mac) • Office for iPad • Office Mobile for iPhone • Office Mobile for Android • Office for