In August 2018, NUS IT launched the University’s first cognitive chatbot, ALCA. This technology adoption marks a strategic shift to a truly customer-centric service desk model which leverage Artificial Intelligence (AI). AI has become such a key driver of digital transformation across industries that NUS IT subsequently received many requests from interested parties like FOE, FOS and CIT for training on how to build their very own chatbots. Classes were conducted over the course of early 2019 in both computer labs and classrooms, guided by NUS IT colleagues.
Fuss-free declaration with QR codes
Recently, the NUS IT Application team implemented an elegant and innovative solution using secured QR to capture the attendance and declaration of students who attended a compulsory discussion module. The solution was developed under 3 weeks and had been successfully used by more than 10,000 students.
First IHL in Singapore to implement Facial Recognition Door Access (FRDA) on campus
In Sep 2018, we became the first institute of higher learning (IHL) in Singapore to implement Facial Recognition Door Access (FRDA) on campus. This solution was rolled-out to our i4.0 building, a 6-storey building home to NUS Smart Nation Research Cluster. In addition, FRDA was also implemented in 2 levels of University Hall, where our senior management offices are situated. In all, FRDA has been deployed to 38 doors!
Top Scorer In Mystery Customer Audit
Top Scorer In Mystery Customer Audit 2015 With an overall score of 93.1%, Computer Centre emerged as one of the 3 top scorers in the annual Mystery Customer Audit. Conducted by NUS Organization Excellence Office (OEO), the audit assessed our level of service benchmarked against PS21 Office Service Standard.
Researchers Get Competitive Edge With Introduction Of Parallel R Support
Researchers Get Competitive Edge With Introduction Of Parallel R Support 2015 Big Data and data analytics are now possible on high-performing computing systems with the introduction of parallel R support. With greater focus on Big Data and Data Science related research, researchers get a competitive edge as parallel computing enhances
Implementation Of 2FA (Two Factor Authentication) for NUS staff
2FA (Two Factor Authentication) for NUS staff 2015 The University has enabled 2FA for over 12,000 faculty and staff for access to many campus-wide applications in order to mitigate the increasing risk of identity theft through email phishing and other cyber security threats.
Student Email In The Cloud
Student Email In The Cloud 2014 Computer Centre moved over 36,000 student mailboxes to Microsoft’s Office 365 providing students with a 50GB capacity and a lifelong email address with the domain @u.nus.edu usable even after graduation.
Launch The First 100 Gbps Research and Education Network In the Region
Launch The First 100 Gbps Research and Education Network In the Region 2014 The founding members of Singapore Advanced Research and Education Network (SingAREN), the Agency for Science, Technology and Research (A*STAR), the Nanyang Technological University (NTU) and the National University of Singapore (NUS) had jointly launched the first 100
Cloud Policy
Cloud Policy 2014 Established an institutional Cloud Policy in helping faculties and departments adoption of Cloud solution with proper assessment on business requirements, personal data protection, service level, legal and policy requirements.
Launch of Software Report utility
Launch of Software Report utility 2013 Computer Centre launched Software Report utility to assist faculties and departments in accounting for all standard and specialized software installed within NUS-owned computers within their departments.