For OE Faculties - IT Care

Services – End-User Device Support

Greetings, OE faculties/departments! On this page you will find services that are specially curated just for you.

Fix Device and Peripheral Issues

Examples

Reinstall operating system for corrupted systems
Troubleshoot and resolve issue with network printers

Fix Software Issues

Examples

Resolve issues when the MS Outlook crashes

Set up Devices and Peripherals

Examples

Format and reinstall computers with standard software
Configure smart devices such as iPhone and iPad to connect to NUS network and access to NUS emails

Wipe Data for Computers and Notebooks

Examples

Wipe data for office desktops and laptops prepared for condemnation

Update Device Security

Examples

Update Trend Micro Apex One to the latest virus pattern
Update critical Windows patches

Install and Upgrade Software

Examples

Install standard software suite such as Trend Micro Apex One, MS Office and MS Outlook
Upgrade computer labs with the latest faculty-specific software

Limited Support for Non-IT Duties

Examples

Recommend IT equipment and specification
Participate in IT procurement evaluation

Notes:

If the issue cannot be resolved, it will be escalated to respective parties such as hardware vendor, etc. and be tracked until proper closure.
For faculty-specific software, the support is limited to installation only.
Devices include office desktops, laptops, smart devices such as tablets, smart phones, etc.
Peripherals include printers, multi-purpose copiers, hard phones, headsets issued by office, etc.
Supported operating systems include Windows, macOS, iOS and Android.
Standard software includes Microsoft Office, Microsoft Outlook, Zoom, nBox, internet browsers, and those available in Workspace ONE Intelligent Hub.

National University of Singapore

2 Engineering Drive 4
NUS Information Technology
Singapore 117584

6516 2080

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