“Rechie’s professionalism, accuracy, and patience were exemplary in providing timely assistance with the NUS ID issue.”

“The support provided by Jamie was already first class! I wouldn’t have been able to solve the technical challenges on my own.”

“My deepest appreciation towards our IT team colleagues who goes extra miles to help me with my account issues. They followed up and found out possible solutions to help me with the account extension during the Christmas and yearend holiday period when my department administrator person and other relevant in charge personal is on leave. Without the IT help, my research ethic application process will be greatly affected due to the account access issue.
Thank you so much IT team! You saved me.”

“I was quite frustrated and upset, but I love how calmly Anna spoke to me over the phone and helped settle my issue quickly! =) Thank you. ”

“Please thank Mr. Naresh the IT person who attended to my pc. Every IT personnel who visited site & meet end-users must do the same like him. Not just come and solve the problem and leave without telling end-users what happened to the pc. He is very capable & knowledgeable not only he solved the pc problem, but he also shared and educate the end-users on the common problems with the computer and show me what to do next time if such problem ever popped-up. Thanks.”

“Zaweeth is professional and very very efficient. He can handle 2-3 cases at ease as he knows the systems very well. So proud to have such an outstanding colleague. Thank you.”

“In my experience, the NUS ITCare has been consistently efficient ever since we moved from the Bukit Timah campus to Kent Ridge and the name was the NUS Computer Centre. Thank you!”

“Super! Jhesan solved my problem in 20 min!”

“Rhannie followed through with me on my request as I had to travel soon after the request was made, and the issue could not be easily resolved initially. On return, the staff diligently engaged me again and this time, all worked well. Thank you very much for the patience and perseverence!”

“Your services are just optimal and makes me feel orther organizations including my hospital should learn from you.  What Stephen Loo did was absolutely amazing and with the utmost professionalism and speed.  This is much appreciated. No hassles, no ding-dong -polite and efficient service. This is what an IT service support should be like :)”