{"id":597,"date":"2023-05-05T08:12:01","date_gmt":"2023-05-05T08:12:01","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/telephony\/?page_id=597"},"modified":"2024-03-12T06:06:49","modified_gmt":"2024-03-12T06:06:49","slug":"faq-devices","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/","title":{"rendered":"FAQ &#8211; Devices"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"597\" class=\"elementor elementor-597\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d37c14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d37c14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-393c85e\" data-id=\"393c85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-372b6cf elementor-widget elementor-widget-text-editor\" data-id=\"372b6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1161b eael_simple_menu_hamburger_disable_selected_menu_no eael-simple-menu-hamburger-align-right eael-hamburger--tablet elementor-widget elementor-widget-eael-simple-menu\" data-id=\"2c1161b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-simple-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n                        @media screen and (max-width: 1024px) {\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-horizontal,\n                                .eael-simple-menu-vertical {\n                                    display: none;\n                                }\n                            }\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-container .eael-simple-menu-toggle {\n                                    display: block;\n                                }\n                            }\n                        }\n                    <\/style>            <div data-hamburger-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-bars&quot;&gt;&lt;\/i&gt;\" data-indicator-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" data-dropdown-indicator-icon=\"&lt;i class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-simple-menu-container eael-simple-menu-align-left eael-simple-menu-dropdown-align-left preset-2\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Mobile Portrait (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablet Portrait (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"tablet\">\n                <ul id=\"menu-faq-menu\" class=\"eael-simple-menu eael-simple-menu-dropdown-animate-to-top eael-simple-menu-indicator eael-simple-menu-vertical\"><li id=\"menu-item-1732\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1732\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/\">Zoom Account &#038; Login<\/a><\/li>\n<li id=\"menu-item-2846\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2846\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/\">Zoom Phone<\/a><\/li>\n<li id=\"menu-item-1958\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1958\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-cqivr\/\">Zoom Call Queue\/IVR<\/a><\/li>\n<li id=\"menu-item-599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-599\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/\">Devices<\/a><\/li>\n<li id=\"menu-item-1793\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1793\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-boss4u\/\">BOSS4u<\/a><\/li>\n<\/ul>                <button class=\"eael-simple-menu-toggle\">\n                    <span class=\"sr-only \">Hamburger Toggle Menu<\/span>\n                    <i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bedc68d\" data-id=\"bedc68d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0da679f elementor-widget elementor-widget-shortcode\" data-id=\"0da679f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n    .accordion-content {\n      \/*max-height: 0;*\/\n      overflow: hidden;\n      transition: max-height 0.2s ease-out;\n    }\n<\/style>\n<script>\n    function filterAccordion() {\n      const filterValue = document.getElementById(\"filterInput\").value.toLowerCase();\n      const accordionItems = document.querySelectorAll('.elementor-accordion-item');\n\n      accordionItems.forEach(item => {\n        const title = item.querySelector('.elementor-accordion-title').textContent.toLowerCase();\n        const content = item.querySelector('.elementor-tab-content');\n\n        if (title.includes(filterValue)) {\n          item.style.display = \"\";\n          \/*content.style.maxHeight = content.scrollHeight + \"px\";*\/\n        } else {\n          item.style.display = \"none\";\n          \/*content.style.maxHeight = null;*\/\n        }\n      });\n    }\n<\/script>\n<input type=\"text\" id=\"filterInput\" onkeyup=\"filterAccordion()\" placeholder=\"  Search...\">\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e715d3a elementor-widget elementor-widget-accordion\" data-id=\"e715d3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2421\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2421\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where to find the list of recommended headset for staff use ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2421\"><p>You can find the list of headset available in the Catalogue Contract <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/devices\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2422\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2422\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is Jabra ear cushion not found in the catalogue? Where can I buy it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2422\"><p>We were unable to get the ear cushion at a good price from the supplier hence we could not include it in the catalogue. You may purchase it directly from Jabra or online shopping portals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2423\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2423\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I choose among the 6 headset models in the catalogue?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2423\"><p>You may choose based on your department budget and personal lifestyle preference.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2424\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2424\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Must I go through my department administrator to purchase my headset?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2424\"><p>Although staff with SESAMi access can purchase headsets on their own, it is recommended to go through your department administrator for ease of procurement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2425\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2425\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I still purchase the old model, Jabra Evolve 40 ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2425\"><p>The Jabra Evolve 40 purchased can continue to be used but new purchase is no longer available.<\/p><p>Please choose from the list of new models that provide more and newer features.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2426\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2426\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">The headset I purchased from the catalogue contract is faulty. How do I check its warranty status ? How do  I request for replacement if the warranty is still active ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2426\"><p>Refer to the process <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/03\/NUS-Headset-Support-Guide-Feb-2024-1.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Where to find the list of recommended headset for staff use ? You can find the list of headset available in the Catalogue Contract here. Why is Jabra ear cushion not found in the catalogue? Where can I buy it? We were unable [&hellip;]<\/p>\n","protected":false},"author":7076,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-597","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Devices - NUS IT Telephony<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Devices - NUS IT Telephony\" \/>\n<meta property=\"og:description\" content=\"FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Where to find the list of recommended headset for staff use ? 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You can find the list of headset available in the Catalogue Contract here. Why is Jabra ear cushion not found in the catalogue? Where can I buy it? We were unable [&hellip;]","og_url":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/","og_site_name":"NUS IT Telephony","article_modified_time":"2024-03-12T06:06:49+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/","url":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/","name":"FAQ - Devices - NUS IT Telephony","isPartOf":{"@id":"https:\/\/nusit.nus.edu.sg\/telephony\/#website"},"datePublished":"2023-05-05T08:12:01+00:00","dateModified":"2024-03-12T06:06:49+00:00","breadcrumb":{"@id":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/nusit.nus.edu.sg\/telephony\/"},{"@type":"ListItem","position":2,"name":"FAQ &#8211; Devices"}]},{"@type":"WebSite","@id":"https:\/\/nusit.nus.edu.sg\/telephony\/#website","url":"https:\/\/nusit.nus.edu.sg\/telephony\/","name":"NUS IT Telephony","description":"NUS IT Telephony site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nusit.nus.edu.sg\/telephony\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/pages\/597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/users\/7076"}],"replies":[{"embeddable":true,"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/comments?post=597"}],"version-history":[{"count":0,"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/pages\/597\/revisions"}],"wp:attachment":[{"href":"https:\/\/nusit.nus.edu.sg\/telephony\/wp-json\/wp\/v2\/media?parent=597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}