{"id":593,"date":"2023-05-05T08:10:25","date_gmt":"2023-05-05T08:10:25","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/telephony\/?page_id=593"},"modified":"2024-01-16T02:23:38","modified_gmt":"2024-01-16T02:23:38","slug":"faq-phone-old","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone-old\/","title":{"rendered":"FAQ &#8211; Phone &#8211; old"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"593\" class=\"elementor elementor-593\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d37c14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d37c14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-393c85e\" data-id=\"393c85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-372b6cf elementor-widget elementor-widget-text-editor\" data-id=\"372b6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94823c2 eael_simple_menu_hamburger_disable_selected_menu_no eael-simple-menu-hamburger-align-right eael-hamburger--tablet elementor-widget elementor-widget-eael-simple-menu\" data-id=\"94823c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-simple-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n                        @media screen and (max-width: 1024px) {\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-horizontal,\n                                .eael-simple-menu-vertical {\n                                    display: none;\n                                }\n                            }\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-container .eael-simple-menu-toggle {\n                                    display: block;\n                                }\n                            }\n                        }\n                    <\/style>            <div data-hamburger-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-bars&quot;&gt;&lt;\/i&gt;\" data-indicator-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" data-dropdown-indicator-icon=\"&lt;i class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-simple-menu-container eael-simple-menu-align-left eael-simple-menu-dropdown-align-left preset-2\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Mobile Portrait (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablet Portrait (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"tablet\">\n                <ul id=\"menu-faq-menu\" class=\"eael-simple-menu eael-simple-menu-dropdown-animate-to-top eael-simple-menu-indicator eael-simple-menu-vertical\"><li id=\"menu-item-1732\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1732\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/\">Zoom Account &#038; Login<\/a><\/li>\n<li id=\"menu-item-2846\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2846\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/\">Zoom Phone<\/a><\/li>\n<li id=\"menu-item-1958\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1958\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-cqivr\/\">Zoom Call Queue\/IVR<\/a><\/li>\n<li id=\"menu-item-599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-599\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/\">Devices<\/a><\/li>\n<li id=\"menu-item-1793\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1793\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-boss4u\/\">BOSS4u<\/a><\/li>\n<\/ul>                <button class=\"eael-simple-menu-toggle\">\n                    <span class=\"sr-only \">Hamburger Toggle Menu<\/span>\n                    <i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bedc68d\" data-id=\"bedc68d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e32fabd elementor-widget elementor-widget-shortcode\" data-id=\"e32fabd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n    .accordion-content {\n      \/*max-height: 0;*\/\n      overflow: hidden;\n      transition: max-height 0.2s ease-out;\n    }\n<\/style>\n<script>\n    function filterAccordion() {\n      const filterValue = document.getElementById(\"filterInput\").value.toLowerCase();\n      const accordionItems = document.querySelectorAll('.elementor-accordion-item');\n\n      accordionItems.forEach(item => {\n        const title = item.querySelector('.elementor-accordion-title').textContent.toLowerCase();\n        const content = item.querySelector('.elementor-tab-content');\n\n        if (title.includes(filterValue)) {\n          item.style.display = \"\";\n          \/*content.style.maxHeight = content.scrollHeight + \"px\";*\/\n        } else {\n          item.style.display = \"none\";\n          \/*content.style.maxHeight = null;*\/\n        }\n      });\n    }\n<\/script>\n<input type=\"text\" id=\"filterInput\" onkeyup=\"filterAccordion()\" placeholder=\"  Search...\">\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a56728 elementor-widget elementor-widget-accordion\" data-id=\"2a56728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I start up Zoom desktop client automatically ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4431\"><p><span style=\"text-decoration: underline\"><strong>For Windows<\/strong><\/span><\/p><p>1. Log in to Zoom desktop client<br \/><span style=\"font-size: 1rem\">2. Click your profile icon at top-right and choose <\/span><span style=\"font-size: 1rem\"><b>Settings<br \/><\/b><\/span><span style=\"font-size: 1rem\">3. Under \u201cGeneral\u201d, tick <\/span><strong style=\"font-size: 1rem\">Start Zoom when I start Windows\u00a0<\/strong>and <strong>Silently\u00a0 start Zoom when I start Windows<\/strong>.<\/p><p><img decoding=\"async\" class=\"alignnone  wp-image-1736\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-300x66.jpg\" alt=\"\" width=\"364\" height=\"80\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-300x66.jpg 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-1024x227.jpg 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-768x170.jpg 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup.jpg 1161w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/p><p><span style=\"text-decoration: underline\"><strong>For Mac<\/strong><\/span><\/p><p>1. Right-click Zoom\u2019s icon at the Dock<br \/>2. Under &#8220;Options&#8221;, tick\u00a0<b>Open at Login<\/b><\/p><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1651\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup-300x163.png\" alt=\"\" width=\"300\" height=\"163\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup-300x163.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup.png 718w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can Zoom be launched from multiple devices concurrently ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4432\"><p>Zoom allows you to sign in to one computer, one tablet, and one phone at the same time.<\/p><p>If you sign in to a second device of the same type, you will be signed out automatically from the first device of that type.<\/p><p>For example, if you are already signed in to a Windows desktop, and you are also trying to sign in to a Windows laptop at the same time, you will be signed out of the desktop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I start using Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4433\"><p>Launch your Zoom desktop client or mobile client. If you see the <strong>Phone<\/strong> icon in the main screen, you can start using Zoom Phone.<\/p><p style=\"padding-left: 40px\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-911\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Zoom-Phone-Icon-300x170.jpg\" alt=\"\" width=\"400\" height=\"227\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Zoom-Phone-Icon-300x170.jpg 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Zoom-Phone-Icon-1024x581.jpg 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Zoom-Phone-Icon-768x436.jpg 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Zoom-Phone-Icon.jpg 1064w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use Zoom Phone on my mobile ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4434\"><p>Yes, you can. Download and install the Zoom app from iOS App Store (for iPhone\/iPad) or Google Play Store (for Android) and you can Zoom Phone within the app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4435\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4435\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can others call my Zoom Phone extension from Teams ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4435\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4435\"><p>Your colleagues can only call your Zoom extension number from another Zoom extension. Calls cannot be made from Teams to Zoom Phone or vice versa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4436\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4436\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to find out my Zoom Phone number?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4436\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4436\"><p>1. Launch Zoom desktop or mobile client<br \/>2. Click on the <strong>Phone<\/strong> tab<br \/>3. Your extension number is displayed below the dial pad<\/p><p style=\"padding-left: 80px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-924\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Extension-no-250x300.jpg\" alt=\"\" width=\"250\" height=\"300\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Extension-no-250x300.jpg 250w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Extension-no.jpg 448w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4437\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4437\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is my Zoom Phone extension a 6-digit number ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4437\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4437\"><p>There are two types of Zoom Phone numbers:<\/p>\n<p><b>6-digit number<br><\/b>For internal calls only. By default, all staff will be given a 6-digit extension for internal calling.<br><br><\/p><p><b>8-digit number (6516xxx or 6601xxxx)<br><\/b>For internal\/external calls. For staff who needs to make external calls, the department phone admin would raise a BOSS request for a DID number and the staff Zoom Phone will be updated with a 8-digit number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4438\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4438\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I change my Zoom Phone extension number to my preferred number ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4438\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4438\">Zoom extension is auto-assigned by system and cannot be chosen by user.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4439\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4439\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I make changes to my Zoom Phone Settings ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4439\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4439\"><p>1. Log in to NUS Zoom portal at <a href=\"https:\/\/nus-sg.zoom.us\">https:\/\/nus-sg.zoom.us<\/a><br \/><span style=\"font-size: 1rem\">2. On the left panel, click <strong>Phone<br \/><\/strong><\/span><span style=\"font-size: 1rem\">3. (For user logging in to Zoom portal for the first-time) Perform a one-time setup by adding two digits to the <strong>PIN code<\/strong> field (ie. make it a 6-digit PIN), and click <strong>Setup<\/strong>.\u00a0\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-2038\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-300x175.png\" alt=\"\" width=\"410\" height=\"239\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-300x175.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-1024x597.png 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-768x447.png 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-1536x895.png 1536w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-Initial-PIN-setup-2048x1193.png 2048w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/p><p>4. Click the <strong>Settings<\/strong> tab on top<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-2039\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-settings-300x179.png\" alt=\"\" width=\"345\" height=\"206\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-settings-300x179.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-settings-1024x610.png 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-settings-768x458.png 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/ZP-settings.png 1062w\" sizes=\"(max-width: 345px) 100vw, 345px\" \/><\/p><p>5. Scroll down and you can find settings for :<\/p><ul><li>Call handling (Device ringing, Business Hours, Voicemail,\u00a0<\/li><li>Call delegations<\/li><li>PIN Code (for hardphone)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-44310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What license is required for Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-44310\"><p>There are two main types of Zoom Phone License:<\/p><ol><li>Zoom Phone Basic : For basic extension to extension calling.<\/li><li>Zoom Phone Pro : For Zoom Phone that requires add-on features including DID number, Call Queue or IVR.<\/li><\/ol><p>Refer to the table for the complete list of differences:<\/p><p style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-740 alignleft\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-License.jpg\" alt=\"\" width=\"416\" height=\"235\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-44311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I switch my active call on my mobile device from Wi-Fi to mobile carrier ? Will it be disconnected ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-44311\">As your mobile device switches from Wi-Fi to mobile carrier, your call may experience a short interruption but it will auto-reconnect thereafter.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-44312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I switch my active call from mobile to computer and vice versa ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-44312\"><p>You can do so by using call flip: <br \/>1. Place your call on hold for your first device, using the in-call controls. The other party will hear hold music while they are on hold.<br \/>2. On your second device, launch Zoom application and click the <strong>Phone<\/strong> icon<br \/>3. Click the <strong>Lines<\/strong> tab to see the call you have placed on hold.<br \/>4. Click the hold icon to answer the call.<\/p><p>See <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360034613311-Using-call-flip\">Zoom\u2019s Using Call Flip<\/a> for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-44313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I stop incoming calls from ringing while I am away or during my meeting ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-44313\"><p>To temporarily stop incoming calls from ringing, set your Zoom status to <em>Do Not Disturb<\/em> and send the call to your voicemail.<br \/>1. Launch the Zoom desktop client<br \/>2. Click your profile icon on top-right<br \/>3. Set your status to <strong>Do Not Disturb <\/strong>and choose the duration<\/p><p>To always turn off incoming calls during Zoom meeting:<br \/>1. Launch the Zoom desktop client<br \/>2. Click your profile icon &gt; <b>Settings <\/b>&gt; <b>Phone<\/b><br \/>3. Tick the selection &#8220;<b>Hide incoming call during the Zoom meeting<\/b>&#8221; under your Zoom client profile<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-858\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-Do-not-disturb-1.jpg\" alt=\"\" width=\"800\" height=\"277\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44314\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-44314\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I stop incoming calls from ringing after office hour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44314\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-44314\"><p>1. Sign in to NUS Zoom Portal at <strong>https:\/\/nus-sg.zoom.us<\/strong><br \/>2. Click on <strong>Phone<\/strong> &gt; <strong>Settings<\/strong> <br \/>3. Scroll down to the <strong>Call Handling<\/strong> section and set the following:<\/p><ul><li><strong>Business Hours<\/strong> &#8211; set the business hours for calls to ring<\/li><li><strong>When a call is not answered<\/strong> &#8211; select <strong>Forward to voicemail\/videomail<\/strong>\u00a0to send all calls to your voicemail during closed hours.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44315\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-44315\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I make a Zoom Phone call while I am attending a Zoom meeting?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44315\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-44315\"><p>If you are in a Zoom meeting on your computer, you can still make a Zoom Phone call:<\/p><ul><li>When making the call from the same computer, your audio will be automatically disconnected from the Zoom meeting for the call. You will need to reconnect to the audio of the meeting if you choose to re-join the meeting after your call<\/li><li>If you make the Zoom call from another device (e.g. your mobile device), your Zoom meeting will not be affected<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44316\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-44316\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">If I\u2019m on a Zoom Phone call, can I switch to a Zoom Meeting?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44316\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-44316\"><p>During your call, click the video camera icon (Meet) on the bottom row of the in-call control buttons to elevate it to a Zoom Meeting.<\/p><p>See <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360026902831\">Zoom&#8217;s Elevating or Inviting a Phone Call to a Zoom Meeting<\/a> for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44317\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-44317\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why did my phone ring to alert me to an incoming Zoom call even when I had my phone in vibrate\/silent mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44317\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-44317\"><p>If Zoom application is running on the foreground on your phone, the phone will always ring when there is an incoming Zoom call.<\/p><p>To prevent it from ringing when you phone is set to silent mode, you could either minimize the Zoom app for it to run in the background or simply lock your phone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-44318\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-44318\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will Zoom keep my voicemails and cloud call recordings?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-44318\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-44318\"><p>There is currently no retention policy set to automatically delete old recordings, voicemail, or SMS. All three of these features have unlimited storage available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Zoom Account &amp; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u \/*! elementor &#8211; v3.16.0 &#8211; 20-09-2023 *\/ .elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px [&hellip;]<\/p>\n","protected":false},"author":7076,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Phone - old - NUS IT Telephony<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone-old\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Phone - old - NUS IT Telephony\" \/>\n<meta property=\"og:description\" content=\"FAQs Zoom Account &amp; 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