{"id":2052,"date":"2024-01-15T01:23:47","date_gmt":"2024-01-15T01:23:47","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/telephony\/?page_id=2052"},"modified":"2024-02-06T03:31:34","modified_gmt":"2024-02-06T03:31:34","slug":"faq-phone","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/","title":{"rendered":"FAQ &#8211; Phone"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2052\" class=\"elementor elementor-2052\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d37c14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d37c14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-393c85e\" data-id=\"393c85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-372b6cf elementor-widget elementor-widget-text-editor\" data-id=\"372b6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94823c2 eael_simple_menu_hamburger_disable_selected_menu_no eael-simple-menu-hamburger-align-right eael-hamburger--tablet elementor-widget elementor-widget-eael-simple-menu\" data-id=\"94823c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-simple-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n                        @media screen and (max-width: 1024px) {\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-horizontal,\n                                .eael-simple-menu-vertical {\n                                    display: none;\n                                }\n                            }\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-container .eael-simple-menu-toggle {\n                                    display: block;\n                                }\n                            }\n                        }\n                    <\/style>            <div data-hamburger-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-bars&quot;&gt;&lt;\/i&gt;\" data-indicator-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" data-dropdown-indicator-icon=\"&lt;i class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-simple-menu-container eael-simple-menu-align-left eael-simple-menu-dropdown-align-left preset-2\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Mobile Portrait (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablet Portrait (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"tablet\">\n                <ul id=\"menu-faq-menu\" class=\"eael-simple-menu eael-simple-menu-dropdown-animate-to-top eael-simple-menu-indicator eael-simple-menu-vertical\"><li id=\"menu-item-1732\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1732\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/\">Zoom Account &#038; Login<\/a><\/li>\n<li id=\"menu-item-2846\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2846\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/\">Zoom Phone<\/a><\/li>\n<li id=\"menu-item-1958\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1958\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-cqivr\/\">Zoom Call Queue\/IVR<\/a><\/li>\n<li id=\"menu-item-599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-599\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/\">Devices<\/a><\/li>\n<li id=\"menu-item-1793\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1793\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-boss4u\/\">BOSS4u<\/a><\/li>\n<\/ul>                <button class=\"eael-simple-menu-toggle\">\n                    <span class=\"sr-only \">Hamburger Toggle Menu<\/span>\n                    <i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bedc68d\" data-id=\"bedc68d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e32fabd elementor-widget elementor-widget-shortcode\" data-id=\"e32fabd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n    .accordion-content {\n      \/*max-height: 0;*\/\n      overflow: hidden;\n      transition: max-height 0.2s ease-out;\n    }\n<\/style>\n<script>\n    function filterAccordion() {\n      const filterValue = document.getElementById(\"filterInput\").value.toLowerCase();\n      const accordionItems = document.querySelectorAll('.elementor-accordion-item');\n\n      accordionItems.forEach(item => {\n        const title = item.querySelector('.elementor-accordion-title').textContent.toLowerCase();\n        const content = item.querySelector('.elementor-tab-content');\n\n        if (title.includes(filterValue)) {\n          item.style.display = \"\";\n          \/*content.style.maxHeight = content.scrollHeight + \"px\";*\/\n        } else {\n          item.style.display = \"none\";\n          \/*content.style.maxHeight = null;*\/\n        }\n      });\n    }\n<\/script>\n<input type=\"text\" id=\"filterInput\" onkeyup=\"filterAccordion()\" placeholder=\"  Search...\">\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f15c779 elementor-widget elementor-widget-text-editor\" data-id=\"f15c779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zoom Client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cbf6e8 elementor-widget elementor-widget-accordion\" data-id=\"3cbf6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion placeholder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6361\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tHow do I start up Zoom desktop client automatically ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6362\"><p><span style=\"text-decoration: underline;\"><strong>For Windows<\/strong><\/span><\/p><ol><li>Log in to Zoom desktop client<\/li><li><span style=\"font-size: 1rem;\">Click your profile icon at top-right and choose <\/span><span style=\"font-size: 1rem;\"><b>Settings<br \/><\/b><\/span><\/li><li><span style=\"font-size: 1rem;\">Under \u201cGeneral\u201d, tick <\/span><strong style=\"font-size: 1rem;\">Start Zoom when I start Windows\u00a0<\/strong>and <strong>Silently\u00a0 start Zoom when I start Windows<\/strong>.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img decoding=\"async\" class=\"alignnone wp-image-1736\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-300x66.jpg\" alt=\"\" width=\"364\" height=\"80\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-300x66.jpg 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-1024x227.jpg 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup-768x170.jpg 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Client-Startup.jpg 1161w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/p><p><span style=\"text-decoration: underline;\"><strong>For Mac<\/strong><\/span><\/p><ol><li>Right-click Zoom\u2019s icon at the Dock<\/li><li>Under &#8220;Options&#8221;, tick <b>Open at Login<\/b><\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img decoding=\"async\" class=\"alignnone size-medium wp-image-1651\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup-300x163.png\" alt=\"\" width=\"300\" height=\"163\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup-300x163.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/Mac_startup.png 718w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tCan I run my Zoom Client on multiple devices concurrently ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6363\"><p>Zoom allows you to sign in to one computer, one tablet, and one phone at the same time.<\/p><p>If you sign in to a second device of the same type, you will be signed out automatically from the first device of that type.<\/p><p>For example, if you are already signed in to a Windows desktop, and you are also trying to sign in to a Windows laptop at the same time, you will be signed out of the desktop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f19968 elementor-widget elementor-widget-text-editor\" data-id=\"8f19968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Getting Started with Zoom Phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcdcbcf elementor-widget elementor-widget-accordion\" data-id=\"fcdcbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion placeholder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2651\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tHow to start using Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2652\"><ol><li>Launch Zoom desktop client or mobile client.<\/li><li>Click on the <strong>Phone<\/strong> icon in the main screen<\/li><li>The screen with dial pad will be displayed. The Zoom Phone number can be found at the bottom of the dial pad.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-2347\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_ZP.png\" alt=\"\" width=\"504\" height=\"364\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_ZP.png 504w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_ZP-300x217.png 300w\" sizes=\"(max-width: 504px) 100vw, 504px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. Why some users have 6-digit Zoom Phone number and others have 8-digit numbers ? Who can make external calls ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2653\"><p>There are two types of Zoom Phone numbers:<\/p><p>a) Staff with <span style=\"text-decoration: underline;\"><strong>8-digit <\/strong><\/span>Zoom phone number (6516xxxx or 6601xxxx) are having <strong>DID<\/strong> <strong>number<\/strong> (direct inward dialing) for making external calls.\u00a0The<strong> extension number<\/strong> for these staff is the last 5 digit of this DID number. (6xxxx or 1xxxx).\u00a0<\/p><p>b) Staff with <span style=\"text-decoration: underline;\"><strong>6-digit<\/strong><\/span> (3xxxxx) Zoom phone number only have <strong>extension number<\/strong> for making internal calls. They have no DID number to make external call. To make external calling, department phone admin have to first apply for a DID number (ie. 8-digit number) for the staff from BOSS portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. Can colleagues make an internal call from Zoom Phone to Teams or vice versa ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2654\"><p>Internal calls can only be made from Zoom Phone to Zoom Phone, or Teams to Teams. It is not possible to make internal call across platform from Zoom to Teams or vice versa. External calls is however possible using 8-digit DID number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2655\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2655\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. Does Zoom Phone have a mobile app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2655\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2655\">To use Zoom Phone on mobile device, download and install the Zoom app from iOS App Store (for iPhone\/iPad) or Google Play Store (for Android).<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2656\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2656\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5.\tWhat license is required for Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2656\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2656\">There are two main types of Zoom Phone License:\n<ol>\n \t<li>Zoom Phone Basic : For basic extension to extension calling.<\/li>\n \t<li>Zoom Phone Pro : For Zoom Phone that requires add-on features including DID number, Call Queue or IVR.<\/li>\n<\/ol>\nRefer to the table for the complete list of differences:\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-740 alignleft\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/05\/FAQ-License.jpg\" alt=\"\" width=\"416\" height=\"235\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7caad3a elementor-widget elementor-widget-text-editor\" data-id=\"7caad3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMake and Receive Calls\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5bd5b elementor-widget elementor-widget-accordion\" data-id=\"3d5bd5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion placeholder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6431\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tHow to make an internal call using Zoom Phone ?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6432\"><p>To make an internal call on Zoom Phone, type in the user\u2019s name to search in the contact list, and then click the name found to call the person.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2109\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_internalcall-300x223.png\" alt=\"\" width=\"300\" height=\"223\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_internalcall-300x223.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_internalcall.png 464w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/> \u00a0 \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tHow to make an external call using Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6433\"><p>a. To call a normal 8-digit number or 11-digit toll free number (1800-xxxxxxx), key in the number and click the blue dial icon.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2113\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall1-291x300.png\" alt=\"\" width=\"291\" height=\"300\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall1-291x300.png 291w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall1.png 361w\" sizes=\"(max-width: 291px) 100vw, 291px\" \/><\/p><p>b. To call special service number such as 995, 999 or 1627, add a 9 in front before dialing.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2114\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall2-265x300.png\" alt=\"\" width=\"265\" height=\"300\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall2-265x300.png 265w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_externalcall2.png 299w\" sizes=\"(max-width: 265px) 100vw, 265px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3.\tHow to make IDD overseas call using Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6434\"><p>Staff with Zoom phone number that is IDD-enabled can make IDD overseas call.\u00a0<\/p><p>To dial overseas number, refer to the example below on using Singtel VOIP 019 IDD service:<\/p><p>\u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2122\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ-overseascall.png\" alt=\"\" width=\"513\" height=\"98\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ-overseascall.png 594w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ-overseascall-300x58.png 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/p><p>For staff phone without IDD-enabled, department phone admin can apply for the access from BOSS portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6435\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6435\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4.\tI can't call an external number. There is a system message saying my account did not subscribe to the call plan.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6435\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6435\"><p>You received the system message as you only have an internal extension number (6-digit) for making internal call, but you are trying to make an external call.<\/p><p>To make external call, approach your department phone admin to apply for a DID telephone number (8-digit) for your Zoom Phone.<\/p><p>Once you are assigned a DID number for your Zoom Phone, check your dial pad screen to ensure it displays a 8-digit number before you start making external calls.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6436\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6436\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5.\tWhen I make an external call, can I copy and paste the number instead of keying in the number manually on the dial pad ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6436\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6436\"><p>Yes, you can copy and paste the number to your Zoom Phone dial pad.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6437\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6437\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6.\tHow to add my colleague into an ongoing Zoom call ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6437\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6437\"><p>While you\u2019re in a Zoom call, click <strong>Add Call<\/strong> and enter your colleague\u2019s name to search in the contact list and select the name.\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2150\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_addcall4.png\" alt=\"\" width=\"500\" height=\"250\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6438\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6438\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7.\tHow to switch from an active Zoom Phone call to a Zoom Meeting ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6438\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6438\">During your call, click the video camera icon (Meet) on the bottom row of the in-call control buttons to elevate it to a Zoom Meeting.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6439\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-6439\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8.\tHow to switch my active call from mobile to computer and vice versa ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6439\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-6439\"><p>You can switch your active call from mobile to computer by using call flip:<\/p><ol><li>Place your call on hold from your first device using the in-call controls. The other party will hear hold music while they are on hold.<\/li><li>On your second device, launch Zoom application and click the <strong>Phone<\/strong> icon<\/li><li>Click the <strong>Lines<\/strong> tab to see the call you have placed on hold.<\/li><li>Click the <strong>hold<\/strong> icon to take over the call.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-64310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-64310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9.\tWhile attending a Zoom meeting, can I still make a Zoom Phone call without disconnecting the Zoom meeting I am attending ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-64310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-64310\"><p>If you are in a Zoom meeting, you can still make a Zoom Phone call without leaving the active Zoom meeting.<\/p><p>However, please note the following:<\/p><ul><li>If you are making the Zoom call from the same device where you are having the meeting, your audio will be automatically disconnected from the Zoom meeting. Once you are done with the phone call, you will need to reconnect to the audio of the active meeting.<\/li><li>If you are making the Zoom call from another device (e.g. having Zoom meeting on your laptop and to make call on your Zoom mobile), the audio for the active Zoom meeting will not be affected.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-64311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-64311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">10.\tWhile I am in an active call on my mobile device and my network connection switch from Wi-Fi to mobile carrier, will the call be disconnected ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-64311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-64311\">As your mobile device switches from Wi-Fi to mobile carrier, your call may experience a short call interruption but it will auto-reconnect thereafter.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-64312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-64312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">11.\tIf I am overseas and receive a call to my DID office number using my Zoom Mobile, is it using my internet connection (wifi or mobile) or IDD roaming call ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-64312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-64312\">It will be using your Internet connection (wifi or 4G carrier) and not IDD roaming.  <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-64313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-64313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">12.\tIf I am overseas and make a call to internal NUS number using Zoom Mobile, am I using IDD roaming call ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-64313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-64313\">It will be using your Internet connection (wifi or 4G\/5G carrier) ad not IDD roaming.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b02a20 elementor-widget elementor-widget-text-editor\" data-id=\"7b02a20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCustomise Call Handling \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea5b54 elementor-widget elementor-widget-accordion\" data-id=\"7ea5b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion placeholder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1321\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tWhere can I find the Zoom Phone Settings for making changes ? How to access the Zoom Phone portal ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1322\"><p>Refer to <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">here<\/a> for steps to access Zoom Phone portal to customise your Zoom Phone usage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tI have login to Zoom web portal but could not see any phone settings ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1323\"><p>If you login to Zoom web portal and see the following screen, finish the setup by entering a 6-digit number.<\/p><p>Next, click <strong>Setup<\/strong> and you will be brought to the page with Zoom Phone settings. This is a one-time setup.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2215\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/zpsettingpg1.png\" alt=\"\" width=\"880\" height=\"514\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/zpsettingpg1.png 880w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/zpsettingpg1-300x175.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/zpsettingpg1-768x449.png 768w\" sizes=\"(max-width: 880px) 100vw, 880px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3.\tHow to stop incoming calls from ringing after office hour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1324\"><p>You can set the business hours in Zoom Phone settings for calls to ring and how calls will be handled outside the business hours.<\/p><ol><li>Login to Zoom web portal and navigate to the phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to the <b>Call Handling<\/b>\u00a0&gt; <b>Business Hours <\/b>section and set the following:<\/li><\/ol><ul><li style=\"list-style-type: none;\"><ul><li><strong>Business Hours<\/strong> \u2013 specify the business hours for calls to ring<\/li><li><strong>When a call is not answered<\/strong> \u2013 select the action required if call is not answered within business hour eg. disconnect the call or send to voicemail.<\/li><\/ul><\/li><\/ul><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2260 aligncenter\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_bizhr.png\" alt=\"\" width=\"499\" height=\"367\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_bizhr.png 588w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_bizhr-300x220.png 300w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/p><ol start=\"3style=&quot;box-sizing:\"><li style=\"box-sizing: border-box;\">Scroll down to the\u00a0<b style=\"box-sizing: border-box; font-weight: bold;\">Call Handling<\/b>\u00a0&gt;\u00a0<b style=\"box-sizing: border-box; font-weight: bold;\">Closed Hours\u00a0<\/b>section and set the action when a call is not answered.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2624\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_afterbiz.png\" alt=\"\" width=\"490\" height=\"377\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_afterbiz.png 735w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_afterbiz-300x231.png 300w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4.\tHow to set my Zoom Phone to not ring while I am having a Zoom meeting ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1325\"><p>To temporarily stop incoming calls from ringing:<\/p><ol><li>Launch the Zoom desktop client on your laptop\/computer<\/li><li>Click on your profile icon on the top-right corner<\/li><li>Set your status to <strong>Do Not Disturb\u00a0<\/strong>and choose the duration<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2264\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_donotdisturb-256x300.jpg\" alt=\"\" width=\"256\" height=\"300\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_donotdisturb-256x300.jpg 256w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_donotdisturb.jpg 536w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><\/p><p>Alternatively, to always turn off incoming calls during Zoom meeting:<\/p><ol><li>Launch the Zoom client on your laptop\/computer<\/li><li>Click your profile icon &gt; <strong>Settings\u00a0<\/strong>&gt;\u00a0<strong>Phone<\/strong><\/li><li>Tick the selection \u201c<strong>Hide incoming call during the Zoom meeting<\/strong>\u201d\u00a0<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2266\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_hideincomingcall-1.jpg\" alt=\"\" width=\"600\" height=\"195\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_hideincomingcall-1.jpg 600w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_hideincomingcall-1-300x98.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1326\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5.\tHow to setup call forwarding for my Zoom Phone ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1326\"><p>a. To setup call forwarding via Zoom Phone Client:<\/p><ol><li>Launch the Zoom client on your laptop\/computer<\/li><li>Left click the profile on the top right corner<\/li><li>Select <strong>Forward Calls<br \/><\/strong><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2267\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw.png\" alt=\"\" width=\"385\" height=\"380\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw.png 385w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw-300x296.png 300w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/>\u00a0<\/li><\/ol><ol start=\"4\"><li>Enter the name of the party to whom call should be forwarded to, or enter an external number<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2269\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw2A.png\" alt=\"\" width=\"600\" height=\"285\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw2A.png 600w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw2A-300x143.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/li><\/ol><p>b. Alternatively, you can configure the call forwarding through web browser (eg. when you have another Zoom Phone account that you have no client access):<\/p><ol><li>Login to Zoom web portal and navigate to the phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to <strong>Call Handling<\/strong> &gt; <strong>Business Hours<\/strong> section. Under <strong>When a call is not answered<\/strong>, select <strong>Forward to another extension<\/strong> or <strong>Forward to external number<\/strong>, followed by the user name or external number and click <strong>Save<\/strong>.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Forward to internal user<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2752\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwint.png\" alt=\"\" width=\"445\" height=\"294\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwint.png 445w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwint-300x198.png 300w\" sizes=\"(max-width: 445px) 100vw, 445px\" \/><\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Forward to External number\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2753\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwext.png\" alt=\"\" width=\"449\" height=\"340\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwext.png 449w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_fwext-300x227.png 300w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1327\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6\tWhen I forward a call from a Zoom Phone line to a external mobile number, the recipient can only see \u201cNUS MAIN Line\u201d as the caller ID?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1327\">The \u201cNUS MAIN Line\u201d you see is actually the main telephone number (6516 6666) for NUS.  As the caller\u2019s number (such as a mobile phone number) does not fall within the range of numbers (6516- XXXX or 6601- XXXX) subscribed by NUS, when this call is forwarded by a Zoom user to an external number,  only NUS main number will be displayed as the caller ID. This is a technical restriction from Singtel telephony system.\n\nOne way to overcome this is to use Zoom Phone mobile App on the mobile device to receive calls for the Zoom Phone line, instead of using call forward.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1328\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1328\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7.\tHow to enable voice mail when my incoming call is not answered? How to create a voice prompt ? How to retrieve voice mail ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1328\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1328\"><p><strong>Enable voice mail<\/strong><\/p><ol><li>Login to Zoom web portal and navigate to the phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to the <strong>Call Handling<\/strong> section<\/li><li>Under <strong>When a call is not answered<\/strong>, select F<strong>orward to voicemail \/ videomail<\/strong>, and click <strong>Save<\/strong>.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2273\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw3.png\" alt=\"\" width=\"379\" height=\"268\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw3.png 379w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_callfw3-300x212.png 300w\" sizes=\"(max-width: 379px) 100vw, 379px\" \/><\/p><p><strong>Create a voice prompt<\/strong><\/p><p>The voice mail greeting for your Zoom Phone can be created through <strong>Text to Speech<\/strong>\u00a0function, a basic AI voice feature provided by Zoom.<\/p><ol><li>Under <strong>Greeting &amp; Leave voicemail instruction<\/strong>, click <strong>Edit<\/strong> &gt; <strong>Add Audio<\/strong><\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2317\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_assetlibr.png\" alt=\"\" width=\"253\" height=\"140\" \/><\/p><ol start=\"2\"><li>Key in the voice prompt message. A sample is given below. Click <strong>Play<\/strong> to hear the voice prompt. When the content is ready, click <strong>Add<\/strong>.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2779\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_voiceprompt2.png\" alt=\"\" width=\"251\" height=\"289\" \/><\/p><ol start=\"3\"><li>Check and confirm the voice prompt has been added.<\/li><\/ol><p><strong>Listen to voice mail<\/strong><\/p><p>If any voice mail is received, user can retrieve it via Zoom Phone client, or Outlook email message (below screen shot).<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2328\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_voicemail.png\" alt=\"\" width=\"295\" height=\"278\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1329\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1329\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8.\tHow do I disable voice mail ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1329\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1329\"><p>To disable your voice mail:<\/p><ol><li>Login to Zoom web portal and navigate to phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to the<strong> Call Handling<\/strong> section<\/li><li>Under <strong>When a call is not answered<\/strong>, select <strong>Disconnect<\/strong>, and click <strong>Save<\/strong>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-13210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9. Why did my Zoom Mobile ring even when I have my phone in silent mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-13210\">If Zoom application is running on the foreground on your phone, the phone will always ring when there is an incoming Zoom call. To prevent it from ringing when you phone is set to silent mode, either close the Zoom Mobile or simply lock your phone.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c743b elementor-widget elementor-widget-text-editor\" data-id=\"a7c743b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSetup Call Delegation\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d8bb9 elementor-widget elementor-widget-accordion\" data-id=\"b5d8bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1901\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1901\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion Placeholder for first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1901\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1901\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1902\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1902\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tHow to configure call delegation in Zoom Phone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1902\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1902\"><p>Under Zoom Phone, you can configure call delegation either for boss-secreatary delegation or between colleagues to cover duty.<\/p><p>When a call delegation is configured, both the delegator and the delegate&#8217;s phones will ring when there is an incoming call for the delegator.<\/p><p>For more advanced feature to allow incoming calls to ring only the delegates, additional Power Pack license will be required and this will be covered separately.<\/p><p><strong>For Delegator &#8211; Adding delegate<\/strong><\/p><ol><li>Login to Zoom web portal and navigate to the phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to the section <strong>Delegation &amp; Assistant<\/strong><\/li><li>Under <b>Assign delegation privileges<\/b>, click <strong>Set<\/strong> or <strong>Add<\/strong>.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2483\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del1.png\" alt=\"\" width=\"419\" height=\"116\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del1.png 419w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del1-300x83.png 300w\" sizes=\"(max-width: 419px) 100vw, 419px\" \/><\/p><ol start=\"4\"><li>Select the user to receive the delegated call and click <strong>Invite<\/strong><\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2484\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del2.png\" alt=\"\" width=\"455\" height=\"138\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del2.png 455w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del2-300x91.png 300w\" sizes=\"(max-width: 455px) 100vw, 455px\" \/><\/p><ol start=\"5\"><li>The delegate&#8217;s name is shown and tagged with status <strong>(Pending)<\/strong>.\u00a0<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2485\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del3.png\" alt=\"\" width=\"444\" height=\"190\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del3.png 444w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del3-300x128.png 300w\" sizes=\"(max-width: 444px) 100vw, 444px\" \/><\/p><ol start=\"6\"><li>Next, the delegate would need to accept the email invite for the delegation request.\u00a0<\/li><li>Once the delegate has accepted the delegation request, the status will be updated . Use the check boxes to change the privileges.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2486\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del4.png\" alt=\"\" width=\"483\" height=\"193\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del4.png 810w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del4-300x120.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_del4-768x307.png 768w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/><\/p><p><strong>For Delegate \u2013 Accepting delegation request<\/strong><\/p><ol><li>Login to Zoom web portal and navigate to the phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to the section <strong>Delegation &amp; Assistant<\/strong><\/li><li>In the <strong>Assistant for<\/strong> section, click <strong>Accept<\/strong> to accept a pending request to be a delegate. You will see the delegator you\u2019re assigned to, along with call privileges you have been granted.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2496\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_delg1.png\" alt=\"\" width=\"446\" height=\"120\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_delg1.png 446w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_delg1-300x81.png 300w\" sizes=\"(max-width: 446px) 100vw, 446px\" \/><\/p><ol start=\"4\"><li>Open the delegate\u2019s Zoom Phone client and click the <strong>Lines<\/strong> tab<\/li><li>In addition to the delegate\u2019s account, the delegator\u2019s account will be shown.\u00a0<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2497\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_delg2.png\" alt=\"\" width=\"282\" height=\"164\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1903\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1903\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tHow to remove my call delegate ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1903\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1903\"><ol><li>Login to Zoom web portal and navigate to phone <strong>Settings<\/strong> page [<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/zp_portal\/\" target=\"_blank\" rel=\"noopener\">Steps<\/a>]<\/li><li>Scroll down to section <strong>Delegation &amp; Assistant<\/strong>.<\/li><li>Look for the name of the delegate and click the cross on the top right corner and confirm the removal.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2513\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_rem.png\" alt=\"\" width=\"447\" height=\"125\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_rem.png 447w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_rem-300x84.png 300w\" sizes=\"(max-width: 447px) 100vw, 447px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1904\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1904\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3.\tHow do I change my call delegate ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1904\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1904\"><p>For delegator:<\/p><ol><li>Remove the existing delegate based on steps <strong>How to remove my call delegate<\/strong>.<\/li><li>Add new delegate based on steps <strong>How to configure call delegation in Zoom Phone<\/strong>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c933d56 elementor-widget elementor-widget-text-editor\" data-id=\"c933d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Outlook Integration<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5460664 elementor-widget elementor-widget-accordion\" data-id=\"5460664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8841\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8841\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion place holder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8841\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8841\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8842\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8842\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tAfter Outlook integration, can I convert a non-Zoom meeting to a Zoom meeting ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8842\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8842\"><p>Outlook integration is more for calendar &amp; schedule synchronization between Outlook and Zoom client. However, there is no direct way to convert a non-Zoom meeting to a Zoom meeting. You need to re-create new Zoom meetings if you want to use Zoom meetings instead.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8843\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8843\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tHow do I add Zoom meeting option in my Outlook calendar? Currently I only see Teams meeting ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8843\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8843\"><p>Refer to the following link on how to install and enable Zoom for Outlook add-in.\u00a0 Once enabled, you can add a Zoom meeting from Outlook calendar.<\/p><p><a href=\"https:\/\/support.zoom.com\/hc\/en\/article?id=zm_kb&amp;sysparm_article=KB0065100\" target=\"_blank\" rel=\"noopener\">https:\/\/support.zoom.com\/hc\/en\/article?id=zm_kb&amp;sysparm_article=KB0065100<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8844\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8844\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3.\tI have already integrated Zoom with Outlook. On my Outlook calendar, I still see Teams but not Zoom, how can I change that ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8844\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8844\"><p>Try to restart your Outlook after you have configured the integration between Outlook and Zoom.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f70998 elementor-widget elementor-widget-text-editor\" data-id=\"9f70998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Others<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-201a95a elementor-widget elementor-widget-accordion\" data-id=\"201a95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion place holder to close first item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3361\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1.\tI have been receiving spam calls. Can Zoom detect and filter them ?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3362\"><p>For system-wide detection and filtering of fraudulent\/spam calls, Zoom support team is currently testing an option to use Spam Call heuristic matching by marking a suspected calls as Spam Call and blocking it when certain threshold count is reached.<\/p><p>The count is based on how many NUS Zoom users has marked the number as spam calls. Refer to\u00a0screenshot below on an example to mark a call as a spam call in Zoom Phone.\u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2976\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_spam-1.png\" alt=\"\" width=\"555\" height=\"368\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_spam-1.png 555w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_spam-1-300x199.png 300w\" sizes=\"(max-width: 555px) 100vw, 555px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2.\tHow to clear call history?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3363\"><p>To clear call history for a single call, click \u2018\u2026\u2019 of the call entry and select <strong>Delete<\/strong>.<br \/>To clear all call histories, click \u2018\u2026\u2019 of any entry and select <strong>Clear All Call History<\/strong>.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2527\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_clearhist.png\" alt=\"\" width=\"473\" height=\"449\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_clearhist.png 473w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_clearhist-300x285.png 300w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3.\tHow long will Zoom keep my voice mails and cloud call recordings ?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3364\">There is currently no retention policy set to automatically delete old recordings, voicemail, or SMS. All three of these features have unlimited storage available.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4.\tHow to add\/import personal contact ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3365\"><p>To add personal contract through the browser:<\/p><ol><li>Login to Zoom web portal and navigate to Personal Contacts.<\/li><li>Import contact through CSV file or manually add in the the contact.<\/li><\/ol><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2538\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact-300x162.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact-768x414.png 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact.png 944w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><p>Once a contact is added, it will appear in all your Zoom Client &gt; Contacts &gt; My Contacts &gt; Private Contacts.<\/p><p>To add personal contract through the Zoom Client, click the Contacts tab, and the + sign.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2542\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact2-300x124.png\" alt=\"\" width=\"300\" height=\"124\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact2-300x124.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/FAQ_contact2.png 444w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5.\tHow to share screen with someone who is having a Zoom call with me ?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3366\"><p>If you are in an active Zoom call, escalate the call to a meeting and then use <strong>Share Screen<\/strong> \/ <strong>Request to Take Control<\/strong> to share your screens.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6.\tIs there a faster way to share screen instead of joining a separate meetingt ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3367\"><p>If the other party is also using Zoom Phone client, you can escalate the call to a meeting where you can share screen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3368\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3368\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7.\tIs there a function to take control of the screen on Zoom ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3368\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3368\"><p>Go to the Zoom Client &gt; Team Chat tab, click on <strong>Screen Share<\/strong> icon on the top-right window to bring up the Screen Share. Then you can request to take control of screen or share screen.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2546\" src=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_share-300x158.png\" alt=\"\" width=\"300\" height=\"158\" srcset=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_share-300x158.png 300w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_share-1024x539.png 1024w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_share-768x404.png 768w, https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2024\/01\/faq_share.png 1170w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3369\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3369\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8.\tI listen to music from my laptop.  If I answer a call, can the caller hear my music ?\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3369\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3369\">No, the caller will not hear your music.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-33610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-33610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9.\tHow to check who is the  phone admin in my department ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-33610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-33610\">Please check with your department secretariat.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Zoom Client Accordion placeholder to close first item 1. How do I start up Zoom desktop client automatically ? For Windows Log in to Zoom desktop client Click your profile icon at top-right and choose Settings Under \u201cGeneral\u201d, tick Start Zoom when I [&hellip;]<\/p>\n","protected":false},"author":3663,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2052","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Phone - NUS IT Telephony<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Phone - NUS IT Telephony\" \/>\n<meta property=\"og:description\" content=\"FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Zoom Client Accordion placeholder to close first item 1. 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