{"id":2,"date":"2023-01-25T10:03:15","date_gmt":"2023-01-25T10:03:15","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/?page_id=2"},"modified":"2023-05-11T07:53:44","modified_gmt":"2023-05-11T07:53:44","slug":"headset-phone","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/telephony\/headset-phone\/","title":{"rendered":"Headsets & Phones"},"content":{"rendered":"\t\t
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Headset<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/p>\n

The below headset catalogue is available for staff purchase under the new Term Contract. There are 6 models available in the new catalogue. These models, ranging from entry level with USB connection to advanced level with Bluetooth connection, will provide a good mix for NUS staff to choose from. <\/p>\n

All headsets are compatible with Mac and PC, and can be used for computers and mobile devices.<\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tHow to Procure<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Hard Phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/p>\n

Purchase of hard phone (desk phone) is currently on hold.
Meanwhile, staff are encouraged to use the SFB soft phone on their computing
devices to make calls.<\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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HOW TO PROCURE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Under the new Term Contract, the purchase of headsets will be fufilled by the vendor, Orange Business Services (OBS), and the purchase process is outlined below.<\/span><\/p>\n

Raise Request in SESAMi and Issuance of Purchase Order (PO)<\/strong><\/h6>\n
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  1. Raise a Catalogue Purchase Order in SESAMi. The process is available in NUS PROCTOR Intranet<\/a>.<\/li>\n
  2. Upon approval, the PO will be auto-created\u00a0 and the requestor and vendor will receive an email with the PO attached.<\/li>\n<\/ol>\n
    Confirmation of Order<\/strong><\/h6>\n
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    1. Upon receipt of NUS PO, the vendor will send an acknowledgement email to the requestor.<\/li>\n
    2. Upon confirmation of the availability of ordered goods, the vendor will contact the requestor to confirm the delivery details. (Revised) <\/sup><\/span> The target lead time for delivery of goods upon receipt of PO is 20 business days.<\/li>\n<\/ol>\n
      Delivery Good Receipt, Invoicing and Payment<\/strong><\/h6>\n
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      1. The requestor or the nominated person must be present to receive the goods and sign off the Delivery Order (DO).<\/li>\n
      2. Department System Goods Receipt Officer (System GRO) performs GR in SESAMi.<\/li>\n
      3. Upon receipt of the signed DO, vendor Billing Team will invoice NUS, with the signed DO as proof of delivery. The invoicing date will be every middle of the month.<\/li>\n
      4. Finance will make payment upon receipt of the GR and vendor invoice.<\/li>\n<\/ol>\n
        Warranty and Support<\/strong><\/h6>\n
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        1. All headsets come with a 2-year hardware warranty with terms and conditions.<\/li>\n
        2. The warranty does not cover phone, headset accessories and defects due to wear and tear.<\/li>\n
        3. Department will need to submit a BOSS request to report any faulty headset\/hard phone. Only faulty units that are still under warranty will be replaced.<\/li>\n<\/ol>\n
          Contact Number for Support<\/strong><\/h6>\n
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          1. (Revised) <\/sup><\/span>For any enquires related to new orders, user may contact the vendor’s Sales Operations at purchasing.endpoint@orange.com<\/a>. The target response to enquiries is 3 business days.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is Jabra ear cushion not found in the catalogue? Where can I buy it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

            We were unable to get the ear cushion at a good price from the supplier hence we could not include it in the catalogue.\u00a0 You may purchase it directly from Jabra<\/a> or online shopping portals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

            \n\t\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose among the 6 headset models in the catalogue?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

            You may choose based on your department budget and personal lifestyle preference.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

            \n\t\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMust I go through my department administrator to purchase my headset?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

            Although staff with SESAMi access can purchase headsets on their own, it is recommended to go through your department administrator for ease of procurement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

            \n\t\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I still purchase the old model, Jabra Evolve 40 ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

            The Jabra Evolve 40 purchased can continue to be used but new purchase is no longer available. <\/p>\n

            Please choose from the list of new models that provide more and newer features. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            \/*! elementor – v3.12.1 – 02-04-2023 *\/ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=”.svg”]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block} \/*! elementor – v3.12.1 – 02-04-2023 *\/ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} Headset The below headset catalogue is available for staff purchase under the new Term Contract. 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