{"id":1713,"date":"2023-08-10T16:52:22","date_gmt":"2023-08-10T16:52:22","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/telephony\/?page_id=1713"},"modified":"2024-01-16T07:03:55","modified_gmt":"2024-01-16T07:03:55","slug":"faq-zoomacct","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/","title":{"rendered":"FAQ &#8211; Zoom Account &amp; Login"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1713\" class=\"elementor elementor-1713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d37c14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d37c14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-393c85e\" data-id=\"393c85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-372b6cf elementor-widget elementor-widget-text-editor\" data-id=\"372b6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e92eae3 eael_simple_menu_hamburger_disable_selected_menu_no eael-simple-menu-hamburger-align-right eael-hamburger--tablet elementor-widget elementor-widget-eael-simple-menu\" data-id=\"e92eae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-simple-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n                        @media screen and (max-width: 1024px) {\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-horizontal,\n                                .eael-simple-menu-vertical {\n                                    display: none;\n                                }\n                            }\n                            .eael-hamburger--tablet {\n                                .eael-simple-menu-container .eael-simple-menu-toggle {\n                                    display: block;\n                                }\n                            }\n                        }\n                    <\/style>            <div data-hamburger-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-bars&quot;&gt;&lt;\/i&gt;\" data-indicator-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" data-dropdown-indicator-icon=\"&lt;i class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-simple-menu-container eael-simple-menu-align-left eael-simple-menu-dropdown-align-left preset-2\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Mobile Portrait (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablet Portrait (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"tablet\">\n                <ul id=\"menu-faq-menu\" class=\"eael-simple-menu eael-simple-menu-dropdown-animate-to-top eael-simple-menu-indicator eael-simple-menu-vertical\"><li id=\"menu-item-1732\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1732\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/\">Zoom Account &#038; Login<\/a><\/li>\n<li id=\"menu-item-2846\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2846\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-phone\/\">Zoom Phone<\/a><\/li>\n<li id=\"menu-item-1958\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1958\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-cqivr\/\">Zoom Call Queue\/IVR<\/a><\/li>\n<li id=\"menu-item-599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-599\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-devices\/\">Devices<\/a><\/li>\n<li id=\"menu-item-1793\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1793\"><a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-boss4u\/\">BOSS4u<\/a><\/li>\n<\/ul>                <button class=\"eael-simple-menu-toggle\">\n                    <span class=\"sr-only \">Hamburger Toggle Menu<\/span>\n                    <i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bedc68d\" data-id=\"bedc68d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-774de32 elementor-widget elementor-widget-shortcode\" data-id=\"774de32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n    .accordion-content {\n      \/*max-height: 0;*\/\n      overflow: hidden;\n      transition: max-height 0.2s ease-out;\n    }\n<\/style>\n<script>\n    function filterAccordion() {\n      const filterValue = document.getElementById(\"filterInput\").value.toLowerCase();\n      const accordionItems = document.querySelectorAll('.elementor-accordion-item');\n\n      accordionItems.forEach(item => {\n        const title = item.querySelector('.elementor-accordion-title').textContent.toLowerCase();\n        const content = item.querySelector('.elementor-tab-content');\n\n        if (title.includes(filterValue)) {\n          item.style.display = \"\";\n          \/*content.style.maxHeight = content.scrollHeight + \"px\";*\/\n        } else {\n          item.style.display = \"none\";\n          \/*content.style.maxHeight = null;*\/\n        }\n      });\n    }\n<\/script>\n<input type=\"text\" id=\"filterInput\" onkeyup=\"filterAccordion()\" placeholder=\"  Search...\">\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d51de elementor-widget elementor-widget-accordion\" data-id=\"a4d51de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Accordion placeolder<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1721\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. How do I sign in to Zoom application (Single-Sign-On) ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1722\"><p>In May 2023, NUS Zoom accounts of all staff\/visitors\/students were enabled with Single-sign-on.\u00a0<\/p><p>Refer to the new sign in process for\u00a0<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/ZP_StaffLogin-v1a-1.png\" target=\"_blank\" rel=\"noopener\">Staff\/Visitor<\/a>\u00a0or\u00a0<a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/ZP_StudentLogin-v1a.png\" target=\"_blank\" rel=\"noopener\">Student<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. Why some stafff was informed that he\/she has a Zoom account conflict ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1723\"><p><span style=\"font-size: 1rem\">In May 2023, NUS Zoom accounts of all staff\/visitors\/students were enabled with Single-sign-on.\u00a0<\/span><\/p><p><span style=\"font-size: 1rem\">For staff\/visitors\/students who have previously signed-up for a Zoom personal account using NUS email address, there will be Zoom account conflicts resulting in problems accessing some NUS Zoom Meeting (and\/or Phone) services.<\/span><\/p><p>Once these personal accounts are terminated, the access will be restored.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1724\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1724\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. I received an email informing me I have Zoom personal account. How do I remove this account and resolve the account conflict ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1724\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1724\"><p>To resolve the Zoom account conflict, perform the following steps:\u00a0<\/p><ol><li>Sign in to the <a href=\"https:\/\/nus-sg.zoom.us\/\" target=\"_blank\" rel=\"noopener\">Zoom web portal.<\/a><\/li><li>In the left navigation menu, click <strong>Account Management<\/strong> then <strong>Account Profile<\/strong>.<\/li><li>You will see this <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Zoom-personal-account.png\">screen<\/a>.<\/li><li>Click <strong>Terminate My Account<\/strong>.<\/li><li>Click <strong>Yes<\/strong> to confirm that you would like to terminate your Zoom account. This will permanently delete your Zoom account.<\/li><li>You will be redirected to the Zoom homepage and briefly shown a message that your account termination was successful.\u00a0<\/li><li>Wait for at least one hour, then perform next step.<\/li><li>Sign in using SSO.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1725\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1725\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. How do I check if I am using Zoom personal account  ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1725\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1725\"><ol><li>Sign in to the\u00a0<a href=\"https:\/\/nus-sg.zoom.us\/\" target=\"_blank\" rel=\"noopener\">Zoom web portal.<\/a><\/li><li>In the navigation menu on the left, click <strong>Account Management<\/strong> then <strong>Account Profile<\/strong>.<\/li><li>Check the next screen:<\/li><\/ol><ul><li style=\"list-style-type: none\"><ul><li>If you have a Zoom personal account, you will see the <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Zoom-personal-account.png\" target=\"_blank\" rel=\"noopener\">screen\u00a0<\/a>showing button to &#8220;<strong>Terminate my account<\/strong>&#8220;.<\/li><li>However, if you are seeing the <a href=\"https:\/\/nusit.nus.edu.sg\/telephony\/wp-content\/uploads\/sites\/7\/2023\/08\/Zoom-NUS-Tenant.png\" target=\"_blank\" rel=\"noopener\">screen\u00a0<\/a>showing <b>Account Name <\/b>is <b>National University of Singapore<\/b>, you are already sign in using Zoom SSO account.<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Accordion placeolder 1. How do I sign in to Zoom application (Single-Sign-On) ? In May 2023, NUS Zoom accounts of all staff\/visitors\/students were enabled with Single-sign-on.\u00a0 Refer to the new sign in process for\u00a0Staff\/Visitor\u00a0or\u00a0Student. 2. Why some stafff was informed that he\/she has [&hellip;]<\/p>\n","protected":false},"author":3663,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1713","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Zoom Account &amp; Login - NUS IT Telephony<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/telephony\/faq-zoomacct\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Zoom Account &amp; Login - NUS IT Telephony\" \/>\n<meta property=\"og:description\" content=\"FAQs Zoom Account &#038; Login Zoom Phone Zoom Call Queue\/IVR Devices BOSS4u Accordion placeolder 1. 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