{"id":767,"date":"2022-11-16T09:20:31","date_gmt":"2022-11-16T01:20:31","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/report-card-2022\/?page_id=767"},"modified":"2022-12-14T18:35:07","modified_gmt":"2022-12-14T10:35:07","slug":"nuservice-hub","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/report-card-2022\/nuservice-hub\/","title":{"rendered":"NUService Hub"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"767\" class=\"elementor elementor-767\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dad950 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"dad950\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1447f51b\" data-id=\"1447f51b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5be3b695 elementor-widget elementor-widget-image\" data-id=\"5be3b695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/wp-content\/uploads\/sites\/6\/elementor\/thumbs\/CoBrand-NUSIT_H_Reversed_transparent-quq3o403oekprzoxnj5r14a4cvpdi7be866w2n1z5k.png\" title=\"CoBrand-NUSIT_H_Reversed_transparent\" alt=\"CoBrand-NUSIT_H_Reversed_transparent\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e868f4f\" data-id=\"1e868f4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23dff575 elementor-widget elementor-widget-heading\" data-id=\"23dff575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\">IT Report Card 2022<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-68690242\" data-id=\"68690242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44d9df54 elementor-widget__width-inherit elementor-nav-menu--stretch elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"44d9df54\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-angle-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-44d9df54\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-1124\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/\" class=\"elementor-item\" tabindex=\"-1\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1336\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/word-forward\/\" class=\"elementor-item\" tabindex=\"-1\">Word Forward<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-984\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/our-heartbeat\/\" class=\"elementor-item\" tabindex=\"-1\">Our Heartbeat<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-987\"><a class=\"elementor-item\" tabindex=\"-1\">Digitally Empowering Education<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-985\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/learning-management-system\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Learning Management System<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-986\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/curriculum-management-system\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Curriculum Management System<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-988\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/aces-go-places\/\" class=\"elementor-item\" tabindex=\"-1\">Aces Go Places<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-989\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/celebrating-success\/\" class=\"elementor-item\" tabindex=\"-1\">Celebrating Success<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-990\"><a class=\"elementor-item\" tabindex=\"-1\">Insights From The Inside<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-993\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/student-alumni-connection-platform-connectus\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Student-Alumni Connection Platform \u2013 ConNectUS<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-994\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/data-engineering-and-data-analytics\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Data Engineering and Data Analytics<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-995\"><a class=\"elementor-item\" tabindex=\"-1\">Smart Systems, Cool Experiences<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-996\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/univus\/\" class=\"elementor-sub-item\" tabindex=\"-1\">uNivUS<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-997\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/smart-dining-system\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Smart Dining System<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1015\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/aws-connect-voice-bot\/\" class=\"elementor-sub-item\" tabindex=\"-1\">AWS Connect Voice Bot<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-999\"><a class=\"elementor-item\" tabindex=\"-1\">Securing The Digital Realm<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1000\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/cybersecurity-fellowship-programme\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Cybersecurity Fellowship Programme<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1534\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/gone-phishing\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Gone Phishing<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1001\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/adoption-of-devsecops\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Adoption of DevSecOps<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1002\"><a class=\"elementor-item\" tabindex=\"-1\">Outstanding Administration<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1003\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/nuservice-hub\/\" class=\"elementor-sub-item\" tabindex=\"-1\">NUService Hub<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1004\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/uas2\/\" class=\"elementor-sub-item\" tabindex=\"-1\">UAS2<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1005\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/fs2\/\" class=\"elementor-sub-item\" tabindex=\"-1\">FS2<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1006\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/research-powerhouse\/\" class=\"elementor-item\" tabindex=\"-1\">Research Powerhouse<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1007\"><a class=\"elementor-item\" tabindex=\"-1\">ADEpt-abilITy!<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1008\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/digital-enablement\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Digital Enablement<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1009\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/dehackathon-2022\/\" class=\"elementor-sub-item\" tabindex=\"-1\">DE\u2019Hackathon 2022<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1010\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/de-community-of-practice-2022\/\" class=\"elementor-sub-item\" tabindex=\"-1\">DE \u2013 Community of Practice 2022<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1011\"><a class=\"elementor-item\" tabindex=\"-1\">Network-King<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1013\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/outdoor-wireless\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Outdoor Wireless<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1012\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/nusnet-6\/\" class=\"elementor-sub-item\" tabindex=\"-1\">NUSNET 6<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1017\"><a class=\"elementor-item\" tabindex=\"-1\">Is IT Real?<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1018\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/creative-ai\/\" class=\"elementor-sub-item\" tabindex=\"-1\">CREATIVE AI<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1019\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/elisa-3d\/\" class=\"elementor-sub-item\" tabindex=\"-1\">ELISA 3D<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1021\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/the-future-is-here\/\" class=\"elementor-item\" tabindex=\"-1\">The Future Is Here<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1022\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/tip-top-talent\/\" class=\"elementor-item\" tabindex=\"-1\">Tip Top Talent<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1023\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/care-a-bit-do-our-bit\/\" class=\"elementor-item\" tabindex=\"-1\">Care a bIT, do our bIT<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1024\"><a href=\"http:\/\/&#039;&#039;\" class=\"elementor-item\" tabindex=\"-1\">Our Bright Sparks<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1025\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/nus-it-internship-programme\/\" class=\"elementor-sub-item\" tabindex=\"-1\">NUS IT Internship Programme<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1026\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/red-hat\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Red Hat<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1027\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/its-all-about-us\/\" class=\"elementor-item\" tabindex=\"-1\">IT\u2019s all about Us!<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1335\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/a-leader-coach-friend\/\" class=\"elementor-item\" tabindex=\"-1\">A Leader, Coach &#038; Friend<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25679d2 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"25679d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5ba64e\" data-id=\"b5ba64e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-361a583 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"361a583\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ffd652d\" data-id=\"ffd652d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2002d22 elementor-widget elementor-widget-heading\" data-id=\"2002d22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\">1\/3-<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dcb560 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4dcb560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/uas2\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d5b5a elementor-widget elementor-widget-spacer\" data-id=\"b4d5b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d8a62 elementor-widget elementor-widget-heading\" data-id=\"75d8a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-xl\">NUService Hub \u2013 Best-in-class management of shared services <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-bffeef8\" data-id=\"bffeef8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1aa565a\" data-id=\"1aa565a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a770e5b elementor-widget elementor-widget-heading\" data-id=\"a770e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xxl\">Outstanding Administration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-f527206\" data-id=\"f527206\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c0d972c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0d972c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9488c9f\" data-id=\"9488c9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-561366c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"561366c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad116cd elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"ad116cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NUService Hub is the University\u2019s Enterprise Service Management (ESM) tool, and essentially a unified platform for administrative departments to manage service requests through shared services (e.g. Human Resources, Procurement and Finance). Unlike most ESM tools in the market which are only applicable to a single shared service, the NUService Hub strives to be unique in being comprehensive and easy to use. By enabling end-users to access multiple service catalogues across departments through a single interface. The requests are automatically routed to the correct team of fulfillers.<\/p><p>Operating as a one-stop platform to submit administrative service requests, it marks a significant step in NUS\u2019 vision to strengthen its operational efficiency and administrative excellence. Previously, users had to fill in manual request forms, seek approvals and submit requests offline. With the rollout of NUService Hub, all these manual processes are eliminated, and the status of requests can be tracked through this single platform without the fear of \u2018falling through the gap\u2019. It facilitates continuous service enhancement, streamlining of workflow &amp; processes, and collaborative management as departments can analyse request trends, identify bottlenecks and target areas of improvement to provide better customer support and more efficient allocation of resources. Users can provide feedback through short surveys following the completion of their service requests<\/p><p>It utilises ITIL (Information Technology Infrastructure Library, an IT Service Management framework with a set of well-defined guidelines and best practices) to deliver high-quality IT services.<\/p><p>Students can make use of the platform to submit enquiries related to Student Finances.\u00a0 NUService Hub also complements NUS\u2019 Cloud Human Resource System (CHRS) in the process of onboarding new hires and in supporting general public enquiries.<\/p><p>The NUService Hub has achieved a total of 141 new Service lines which comprise:<\/p><ul><li>NUS Office of Human Resource (OHR) \u2013 76 Service Lines (launched on 14 Dec 2021)<\/li><li>NUS Central Procurement Office (CPO) \u2013 19 Service Lines (launched on 24 Jan 2022)<\/li><li>NUS Office of Finance (OFN) \u2013 46 Service Lines (launched on 14 Jun 2022)<\/li><\/ul><p>with a total of 172 Fulfillers.<\/p><p>A new chatbot named &#8220;BoTBoT&#8221;, using ServiceAide LUMA, was rolled out for NUS\u2019 Office of Human Resources (OHR) and Central Procurement Office (CPO) on 3 Jun 2022. Since it was launched, it had serviced approximately <strong>4,000<\/strong> users with more than <strong>57,000<\/strong> tickets services to date. About <strong>670<\/strong> user queries were received, and <strong>1000<\/strong> articles were returned for the user queries to date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0051f07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0051f07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21c0469\" data-id=\"21c0469\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-336caa5 elementor-widget elementor-widget-video\" data-id=\"336caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/Ii_COYJnlZk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3145c elementor-widget elementor-widget-image\" data-id=\"8b3145c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1170\" height=\"607\" src=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/wp-content\/uploads\/sites\/6\/2022\/11\/OHR-Team-1170x607.jpg\" class=\"attachment-large size-large wp-image-772\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Our partners from OHR who helped to make it possible<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9258a97 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9258a97\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outcome and Statistics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6118f elementor-widget elementor-widget-image\" data-id=\"6a6118f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"636\" height=\"899\" src=\"https:\/\/nusit.nus.edu.sg\/report-card-2022\/wp-content\/uploads\/sites\/6\/2022\/11\/stats.png\" class=\"attachment-full size-full wp-image-1226\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4815aa6 elementor-widget elementor-widget-spacer\" data-id=\"4815aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e451bbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e451bbb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f1b683f\" data-id=\"f1b683f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba0535b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ba0535b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec1a3c elementor-widget elementor-widget-spacer\" data-id=\"1ec1a3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e37c990 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e37c990\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3c48e8a\" data-id=\"3c48e8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f96b54c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f96b54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc5acd5 elementor-widget elementor-widget-heading\" data-id=\"dc5acd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NUS - New one-stop platform boosts service performance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c3ea0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"32c3ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.nus.edu.sg\/inside-nus\/stories\/new-one-stop-platform-boosts-service-performance\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-aa8707a\" data-id=\"aa8707a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20653c3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"20653c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e589b0d elementor-widget elementor-widget-heading\" data-id=\"e589b0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kickoff Meetings (President\u2019s speech)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0614941 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0614941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/mediaweb.ap.panopto.com\/Panopto\/Pages\/Embed.aspx?id=ca8fefeb-ea32-4928-9435-ad18000eb005&#038;v=1&#038;interactivity=none\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bdf869c\" data-id=\"bdf869c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7499972 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7499972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ae07f elementor-widget elementor-widget-heading\" data-id=\"34ae07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why NUService Hub video<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa348eb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"aa348eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/mediaweb.ap.panopto.com\/Panopto\/Pages\/Embed.aspx?id=60658818-3bb1-4415-b7b9-ad2d00d19d9e&#038;v=1&#038;interactivity=none\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f42a88 elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f42a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 20 16&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;1&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cg transform=&#039;translate(-12.000000, 0)&#039;%3E%3Cpath d=&#039;M28,0L10,18&#039;\/%3E%3Cpath d=&#039;M18,0L0,18&#039;\/%3E%3Cpath d=&#039;M48,0L30,18&#039;\/%3E%3Cpath d=&#039;M38,0L20,18&#039;\/%3E%3C\/g%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574ef7b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"574ef7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover More<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e7f6ac7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7f6ac7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c7b1e89\" data-id=\"c7b1e89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dc8e358 click-child pointer\" data-id=\"dc8e358\" 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.elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} IT Report Card 2022 1\/3- \/*! elementor &#8211; v3.6.6 &#8211; 08-06-2022 *\/ .e-container.e-container&#8211;row .elementor-spacer-inner{width:var(&#8211;spacer-size)}.e-container.e-container&#8211;column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(&#8211;spacer-size)} NUService Hub \u2013 Best-in-class management of shared services Outstanding Administration About NUService Hub [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-767","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NUService Hub - NUS IT Report Card 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