{"id":52,"date":"2022-06-17T09:17:21","date_gmt":"2022-06-17T09:17:21","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/itcare\/?page_id=52"},"modified":"2026-04-20T07:12:20","modified_gmt":"2026-04-20T07:12:20","slug":"about","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/itcare\/about\/","title":{"rendered":"About"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"52\" class=\"elementor elementor-52\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61336879 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"61336879\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f86ab83\" data-id=\"3f86ab83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-112fd40e elementor-widget elementor-widget-heading\" data-id=\"112fd40e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">About IT Care<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e23727 elementor-widget elementor-widget-heading\" data-id=\"8e23727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Users First<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19b4655a elementor-widget elementor-widget-text-editor\" data-id=\"19b4655a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As the primary touchpoint for IT-related assistance for staff and students, NUS IT Care provides cost-effective and sustainable support to our NUS community through innovative and industry-standard solutions such as the use of AI-chatbots and voicebot. Through our core values of customer care, courtesy, efficiency, effectiveness and empathy, we deliver quality IT services and provide delightful experience for our users. With our ability to support our users through various physical and virtual touchpoints, we are always there for you as you work, study or play in a borderless university regardless of time and location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-402f4fd3\" data-id=\"402f4fd3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ad80c26 elementor-widget elementor-widget-image\" data-id=\"2ad80c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/about-visual.svg\" class=\"attachment-full size-full wp-image-496\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a59a26b elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a59a26b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3183f06\" data-id=\"3183f06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba09045 elementor-widget elementor-widget-heading\" data-id=\"ba09045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Here to Make a Difference<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9c64a4 elementor-widget elementor-widget-text-editor\" data-id=\"a9c64a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our team of service engineers strive to provide the best support for your IT needs in NUS. We are trained professionally to deliver the best customer experience to you. Through the years, accolades received from our NUS community has affirmed our commitment to you.\u00a0 In a campus-wide Mystery Customer Audit, IT Care scored 93% for these service dimensions: courtesy, efficiency, effectiveness and empathy. We also clinched the top scores for phone and email support channels. Our perseverance is further acknowledged when you scored us 96% for customer satisfaction in the 2021 IT Perception Survey. We are grateful for your support and will always be here for you in your NUS journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-785998d\" data-id=\"785998d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f02bd5 elementor-widget elementor-widget-image\" data-id=\"7f02bd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"816\" height=\"629\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/11\/Group-148.png\" class=\"attachment-full size-full wp-image-871\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/11\/Group-148.png 816w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/11\/Group-148-300x231.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/11\/Group-148-768x592.png 768w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c601356 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"c601356\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0e1ea4d elementor-invisible\" data-id=\"0e1ea4d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;animation&quot;:&quot;slideInLeft&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e83bdd elementor-widget elementor-widget-heading\" data-id=\"5e83bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Our Users Say<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-30e779b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"30e779b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-39672f8\" data-id=\"39672f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d87635a\" data-id=\"d87635a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35d909a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"35d909a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q4_2025-1024x863.jpg\" class=\"attachment-large size-large wp-image-2336\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q4_2025-1024x863.jpg 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q4_2025-300x253.jpg 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q4_2025-768x647.jpg 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q4_2025.jpg 1081w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-123f848 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"123f848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q1_2026-1024x863.jpg\" class=\"attachment-large size-large wp-image-2335\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q1_2026-1024x863.jpg 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q1_2026-300x253.jpg 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q1_2026-768x647.jpg 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_SD_Q1_2026.jpg 1081w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3fa8dba\" data-id=\"3fa8dba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5afab0a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"5afab0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q4_2025-1024x863.jpg\" class=\"attachment-large size-large wp-image-2334\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q4_2025-1024x863.jpg 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q4_2025-300x253.jpg 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q4_2025-768x647.jpg 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q4_2025.jpg 1081w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f31ad7 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"9f31ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q1_2026-1024x863.jpg\" class=\"attachment-large size-large wp-image-2333\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q1_2026-1024x863.jpg 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q1_2026-300x253.jpg 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q1_2026-768x647.jpg 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2026\/04\/20260409-StarPerf_CD_Q1_2026.jpg 1081w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4994f elementor-widget elementor-widget-menu-anchor\" data-id=\"ee4994f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ae46af\" data-id=\"9ae46af\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-febd2e2 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"febd2e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;shape_divider_top_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M790.5,93.1c-59.3-5.3-116.8-18-192.6-50c-29.6-12.7-76.9-31-100.5-35.9c-23.6-4.9-52.6-7.8-75.5-5.3\n\tc-10.2,1.1-22.6,1.4-50.1,7.4c-27.2,6.3-58.2,16.6-79.4,24.7c-41.3,15.9-94.9,21.9-134,22.6C72,58.2,0,25.8,0,25.8V100h1000V65.3\n\tc0,0-51.5,19.4-106.2,25.7C839.5,97,814.1,95.2,790.5,93.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5fb9229\" data-id=\"5fb9229\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cf4e6a elementor-widget elementor-widget-heading\" data-id=\"9cf4e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1567b1 elementor-widget elementor-widget-text-editor\" data-id=\"b1567b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before contacting us, try searching on A.S.K. or ALCA for your issue or request! If you are unable to access A.S.K. or cannot find the solution, contact us directly. We provide technical support in the use of computing resources on the campus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0bd4698 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0bd4698\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6645b2a\" data-id=\"6645b2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a3a7c7 elementor-widget elementor-widget-text-editor\" data-id=\"5a3a7c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Location<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f1aac73\" data-id=\"f1aac73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de0c06d elementor-widget elementor-widget-text-editor\" data-id=\"de0c06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"color: #003d7c;\">Central Library Building (CLB), Level 6<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7390e4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a7390e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ1cmwiOiJodHRwczpcL1wvbnVzaXQubnVzLmVkdS5zZ1wvaXRjYXJlXC93cC1jb250ZW50XC91cGxvYWRzXC9zaXRlc1wvOFwvMjAyNFwvMTFcL05ldy1PZmZpY2UtTG9jYXRpb24zX2VkaXQuanBnIiwidHlwZSI6ImltYWdlIn0%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">IT Care is not inside the Library, click to find your way here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-68911a5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"68911a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7785a0c\" data-id=\"7785a0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5299989 elementor-widget elementor-widget-text-editor\" data-id=\"5299989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>Operating Hours<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a3d787\" data-id=\"1a3d787\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31a6f8f elementor-widget elementor-widget-text-editor\" data-id=\"31a6f8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"color: #003d7c;\">Counter Walk-In Service<\/strong><br \/>8.30am to 6.00pm (Mon \u2013 Fri)<br \/>8.30am to 1.00pm (Sat)<br \/><strong>Closed on Sun, Public Holidays &amp; University Holiday<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5837419 elementor-widget elementor-widget-text-editor\" data-id=\"5837419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"color: #003d7c;\">Phone &amp; Email Assistance<\/strong><br \/>8.30am \u2013 6.00pm <br \/>(Daily, including Public Holidays &amp; University Holiday)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5892472 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5892472\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fc23de6\" data-id=\"fc23de6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e761a48 elementor-widget elementor-widget-text-editor\" data-id=\"e761a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>Email<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1b19c20\" data-id=\"1b19c20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-508b155 elementor-widget elementor-widget-text-editor\" data-id=\"508b155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>itcare@nus.edu.sg<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-323cbdf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"323cbdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-544e967\" data-id=\"544e967\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4776d8 elementor-widget elementor-widget-text-editor\" data-id=\"a4776d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ade303 elementor-widget elementor-widget-text-editor\" data-id=\"6ade303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact list for OE Faculties<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2f842db\" data-id=\"2f842db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d22696 elementor-widget elementor-widget-text-editor\" data-id=\"3d22696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>6516 2080<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00f8b4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d00f8b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0NzUiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Business Partners &amp; Team Leads <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86155a8 elementor-widget elementor-widget-text-editor\" data-id=\"86155a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4298346 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4298346\" data-element_type=\"section\" data-e-type=\"section\" id=\"OEContacts\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b4a6305\" data-id=\"b4a6305\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ba6298\" data-id=\"4ba6298\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a11ca32\" data-id=\"a11ca32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a04dcc elementor-widget elementor-widget-image\" data-id=\"6a04dcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/photo_2022-06-23_11-12-18-1024x576.jpg\" class=\"attachment-large size-large wp-image-197\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/photo_2022-06-23_11-12-18-1024x576.jpg 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/photo_2022-06-23_11-12-18-300x169.jpg 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/photo_2022-06-23_11-12-18-768x432.jpg 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2022\/06\/photo_2022-06-23_11-12-18.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bc77a2 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"8bc77a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7504594\" data-id=\"7504594\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68ee90dd elementor-widget elementor-widget-google_maps\" data-id=\"68ee90dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=NUS%20IT%20Care&#038;t=m&#038;z=19&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"NUS IT Care\"\n\t\t\t\t\taria-label=\"NUS IT Care\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bc4221 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bc4221\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eccdca4\" data-id=\"eccdca4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8144e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8144e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a160c7a\" data-id=\"a160c7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-550a90d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"550a90d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9d4f9ea\" data-id=\"9d4f9ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ec1108b\" data-id=\"ec1108b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About IT Care Users First As the primary touchpoint for IT-related assistance for staff and students, NUS IT Care provides cost-effective and sustainable support to our NUS community through innovative and industry-standard solutions such as the use of AI-chatbots and voicebot. Through our core values of customer care, courtesy, efficiency, effectiveness and empathy, we deliver [&hellip;]<\/p>\n","protected":false},"author":7127,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>About - IT Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/itcare\/about\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About - IT Care\" \/>\n<meta property=\"og:description\" content=\"About IT Care Users First As the primary touchpoint for IT-related assistance for staff and students, NUS IT Care provides cost-effective and sustainable support to our NUS community through innovative and industry-standard solutions such as the use of AI-chatbots and voicebot. 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