{"id":1308,"date":"2023-08-02T10:49:08","date_gmt":"2023-08-02T10:49:08","guid":{"rendered":"https:\/\/nusit.nus.edu.sg\/itcare\/?page_id=1308"},"modified":"2025-05-28T08:30:59","modified_gmt":"2025-05-28T08:30:59","slug":"oe-fac-services","status":"publish","type":"page","link":"https:\/\/nusit.nus.edu.sg\/itcare\/oe-fac-services\/","title":{"rendered":"For OE Faculties"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1308\" class=\"elementor elementor-1308\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7e56c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7e56c5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bda24a6\" data-id=\"6bda24a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-651ba16d elementor-widget elementor-widget-heading\" data-id=\"651ba16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Services<\/b> \u2013 End-User Device Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58a7924f elementor-widget elementor-widget-text-editor\" data-id=\"58a7924f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Greetings, OE faculties\/departments! On this page you will find services that are specially curated just for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b17aba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b17aba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5050681c\" data-id=\"5050681c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cfbfc44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfbfc44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-729a6545\" data-id=\"729a6545\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c999748 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"c999748\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"751\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15@2x-1024x751.png\" class=\"attachment-large size-large wp-image-1457\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15@2x-1024x751.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15@2x.png 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0177b elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"2d0177b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-4@2x-1024x752.png\" class=\"attachment-large size-large wp-image-1453\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-4@2x-1024x752.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-4@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-4@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-4@2x.png 1145w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730d04e elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"730d04e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-6@2x-1024x752.png\" class=\"attachment-large size-large wp-image-1455\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-6@2x-1024x752.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-6@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-6@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-6@2x.png 1145w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d616f elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"24d616f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"751\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-2@2x-1024x751.png\" class=\"attachment-large size-large wp-image-1451\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-2@2x-1024x751.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-2@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-2@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-2@2x.png 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd1381 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"afd1381\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-3@2x-1024x752.png\" class=\"attachment-large size-large wp-image-1452\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-3@2x-1024x752.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-3@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-3@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-3@2x.png 1145w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef01c7e elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"ef01c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-5@2x-1024x752.png\" class=\"attachment-large size-large wp-image-1454\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-5@2x-1024x752.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-5@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-5@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy-5@2x.png 1145w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95d2856 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"95d2856\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy@2x-1024x752.png\" class=\"attachment-large size-large wp-image-1456\" alt=\"\" srcset=\"https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy@2x-1024x752.png 1024w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy@2x-300x220.png 300w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy@2x-768x564.png 768w, https:\/\/nusit.nus.edu.sg\/itcare\/wp-content\/uploads\/sites\/8\/2023\/08\/Artboard-15-copy@2x.png 1145w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-256686f7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"256686f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Fix Device and Peripheral Issues<\/b><\/h2><p><b>Examples<\/b><\/p><ul><li><span style=\"text-indent: -18pt\">Reinstall operating system for corrupted <\/span>systems<b><br \/><\/b><\/li><li><span style=\"font-size: 11.0pt;line-height: 107%;font-family: 'Calibri',sans-serif\">Troubleshoot and resolve issue with network\u00a0<\/span>printers<\/li><\/ul><p style=\"text-indent: -18.0pt\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee879e5 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"7ee879e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjEzMzUiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-842b370\" data-id=\"842b370\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b3b7ad4 elementor-widget elementor-widget-text-editor\" data-id=\"6b3b7ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Fix Software Issues<\/h2><p><b>Examples<\/b><\/p><ul><li><span style=\"text-indent: -18pt\">R<\/span><span style=\"text-indent: -18pt\">esolve issues when the MS Outlook crashes<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66e77f10 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"66e77f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjEzNDAiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2580266f\" data-id=\"2580266f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9437edd elementor-widget elementor-widget-text-editor\" data-id=\"9437edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Set up Devices and Peripherals<\/h2><p><b>Examples<\/b><\/p><ul><li>Format and reinstall computers with standard software<\/li><li><span style=\"text-indent: -18pt\">Configure smart devices such as iPhone and iPad to connect to NUS network and access to NUS emails<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-165d174e elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"165d174e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0MDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-11d0459e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d0459e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-45e6f953\" data-id=\"45e6f953\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fcbc77e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcbc77e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1baff0a2\" data-id=\"1baff0a2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-437e27e1 elementor-widget elementor-widget-text-editor\" data-id=\"437e27e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Wipe Data for Computers and Notebooks<\/h2><p><b><br \/>Examples<\/b><\/p><ul><li style=\"text-indent: 0px\"><span style=\"text-indent: -18pt\">W<\/span><span style=\"text-indent: -18pt\">ipe data for office desktops and laptops prepared for condemnation<\/span><\/li><\/ul><div style=\"text-indent: -24px\">\u00a0<\/div><div style=\"text-indent: -24px\">\u00a0<\/div><div style=\"text-indent: -24px\">\u00a0<\/div><p style=\"text-indent: -18.0pt\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fadbd23 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"5fadbd23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0MTAiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-46a09ffd\" data-id=\"46a09ffd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30552701 elementor-widget elementor-widget-text-editor\" data-id=\"30552701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Update Device Security<\/h2><p><b>Examples<\/b><\/p><ul><li><span style=\"text-indent: -18pt\">Update Trend Micro Apex One to the latest virus pattern<br \/><\/span><\/li><li><span style=\"text-indent: -18pt\"><span style=\"text-indent: -18pt\">Update critical Windows patches<\/span><\/span><p>\u00a0<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca3ea40 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"6ca3ea40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0MTciLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c32c657\" data-id=\"7c32c657\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-299eda19 elementor-widget elementor-widget-text-editor\" data-id=\"299eda19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Install and Upgrade Software<\/h2><p><b>Examples<\/b><\/p><ul><li>Install standard software suite such as Trend Micro Apex One, MS Office and MS Outlook<\/li><li><span style=\"text-indent: -18pt\">Upgrade computer labs with the latest faculty-specific software<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-605c9179 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"605c9179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0MjAiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-95651bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95651bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5be8f8c2\" data-id=\"5be8f8c2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2124a8b1 elementor-widget elementor-widget-text-editor\" data-id=\"2124a8b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Limited Support for Non-IT Duties<\/h2><p><b><br \/>Examples<\/b><\/p><ul><li><span class=\"ui-provider fy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Recommend IT equipment and specification<\/span><\/li><li><span class=\"ui-provider fy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Participate in IT procurement evaluation<\/span><\/li><\/ul><p>\u00a0<\/p><div style=\"text-indent: -24px\">\u00a0<\/div><div style=\"text-indent: -24px\">\u00a0<\/div><p style=\"text-indent: -18.0pt\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46987a3f elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"46987a3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0MjkiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1e593a3f\" data-id=\"1e593a3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-14e3a8b6\" data-id=\"14e3a8b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5970ba98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5970ba98\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4844533f\" data-id=\"4844533f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27e8c93a elementor-widget elementor-widget-text-editor\" data-id=\"27e8c93a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Notes:<\/strong><\/p><ul><li>If the issue cannot be resolved, it will be escalated to respective parties such as hardware vendor, etc. and be tracked until proper closure.<\/li><li>For faculty-specific software, the support is limited to installation only.<\/li><li>Devices include office desktops, laptops, smart devices such as tablets, smart phones, etc.<\/li><li>Peripherals include printers, multi-purpose copiers, hard phones, headsets issued by office, etc.<\/li><li>Supported operating systems include Windows, macOS, iOS and Android.<\/li><li>Standard software includes Microsoft Office, Microsoft Outlook, Zoom, NUS Dropbox, internet browsers, and those available in Workspace ONE Intelligent Hub.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db2c9a3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"db2c9a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE0NzUiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us for more information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96d042d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96d042d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-936b17b\" data-id=\"936b17b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1654c40 elementor-widget elementor-widget-spacer\" data-id=\"1654c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Services \u2013 End-User Device Support Greetings, OE faculties\/departments! On this page you will find services that are specially curated just for you. Fix Device and Peripheral Issues Examples Reinstall operating system for corrupted systems Troubleshoot and resolve issue with network\u00a0printers \u00a0 Learn More Fix Software Issues Examples Resolve issues when the MS Outlook crashes Learn [&hellip;]<\/p>\n","protected":false},"author":3560,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1308","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>For OE Faculties - IT Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nusit.nus.edu.sg\/itcare\/oe-fac-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"For OE Faculties - IT Care\" \/>\n<meta property=\"og:description\" content=\"Services \u2013 End-User Device Support Greetings, OE faculties\/departments! On this page you will find services that are specially curated just for you. 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