{"version":"1.0","provider_name":"IT Care","provider_url":"https:\/\/nusit.nus.edu.sg\/itcare","title":"OE-Fac-SLA - IT Care","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LjzS7n9O2i\"><a href=\"https:\/\/nusit.nus.edu.sg\/itcare\/oe-fac-sla\/\">OE-Fac-SLA<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/nusit.nus.edu.sg\/itcare\/oe-fac-sla\/embed\/#?secret=LjzS7n9O2i\" width=\"600\" height=\"338\" title=\"&#8220;OE-Fac-SLA&#8221; &#8212; IT Care\" data-secret=\"LjzS7n9O2i\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/nusit.nus.edu.sg\/itcare\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Service Level Agreements \u2013 End-User Device Support Responsibilities of requester To provide necessary information for service request fulfillment. To ensure business approval and authorisation are provided, when necessary. Incident Fix device and peripheral issues Fix software issues Time Response: 1 business day Resolution: 3 business days for issues resolvable by IT Care Service Request Set [&hellip;]"}